Welcome to the support hub for your Morphy Richards MRX Complete Pro Wet & Dry Hard Floor Cleaner (model 740002).
Find step-by-step troubleshooting, cleaning advice and practical tips to help keep your floor cleaner performing at its best. Choose a topic below to get started.
Applies to: MRX Complete Pro Wet & Dry Hard Floor Cleaner, model 740002. Check the rating label on your appliance to confirm the model before following these guides.
Troubleshooting your floor cleaner
Water pick-up and cleaning performance
- My floor cleaner isn’t picking up water or is leaving the floor too wet
- My floor cleaner isn’t releasing water or the roller stays dry
- My floor cleaner is leaking water
- My floor cleaner is leaving streaks or marks
Power, charging and operation
- My floor cleaner won’t switch on
- My floor cleaner keeps stopping or cutting out
- My floor cleaner isn’t charging
- The roller isn’t turning
- My floor cleaner is making an unusual noise
Self-cleaning and maintenance
- How to use the self-clean function
- The self-clean function isn’t working
- How to clean the roller, tanks and filters
- My floor cleaner smells unpleasant
Getting the best results
- How to use your MRX Complete Pro: cleaning technique and tips
- Understanding Low, High and Rapid Suction modes
- Which cleaning solution can I use?
- Which floor types can I clean?
- How to store your floor cleaner after use
User manual and setup
For assembly instructions, operating guidance and safety information:
Still need help?
If you have followed the relevant troubleshooting guide and the issue continues, contact our Customer Support team.
Please include:
- Your model and serial number.
- Your purchase date and retailer, or your Morphy Richards UK order number.
- A description of the issue and the checks already completed.
- Clear photographs or a short video, where relevant and safe to provide.