Product Support & Troubleshooting
If you're experiencing an issue with your SteamElite Plus SKU 332013, select the guide below that best matches the problem.
Most concerns can be resolved quickly with the correct water type and routine maintenance.
💨 No Steam or Reduced Steam Output
If your iron is heating but not producing steam, this is usually related to heat-up time, water level, or steam settings.
👉 Read the full guide here:
SteamElite Plus Not Producing Steam
🌫️ Excessive or Interrupted Steam
If steam is spluttering, pulsing, or inconsistent, this is often caused by condensation, incorrect water mix, or limescale build-up.
👉 Read the full guide here:
Excessive or Interrupted Steam – SteamElite Plus
💧 Water Dripping from the Soleplate
If water is leaking or pouring instead of steam, this may be due to temperature settings, priming, or internal maintenance cycles.
👉 Read the full guide here:
Water Dripping from SteamElite Plus Soleplate
🟤 Brown Water from the Soleplate
If you notice brown or rusty-looking water, this is caused by mineral deposits or incorrect water usage, not a product fault.
👉 Read the full guide here:
Why Is Brown Water Coming from My SteamElite Plus?
⚠️ Low Water Level Light Staying On
If the low water indicator remains on even after refilling the tank, this is usually related to tank positioning or sensor reset.
👉 Read the full guide here:
Low Water Level Light On – SteamElite Plus
♻️ How to Descale Your SteamElite Plus
Regular descaling is essential to maintain steam performance and prevent internal limescale build-up.
👉 Read the full guide here:
How to Descale the SteamElite Plus Steam Generator
♻️ Auto Clean Not Starting or Completing
If the Auto Clean cycle will not start or stops midway, this may be due to water levels or incorrect setup during the cycle.
👉 Read the full guide here:
Auto Clean Not Starting – SteamElite Plus
🔄 Auto Descale Not Operating
If the descale function is not activating or appears unresponsive, this may be related to usage intervals or maintenance timing.
👉 Read the full guide here:
Auto Descale Not Operating – SteamElite Plus
♻️ Descale / Auto Descale Light Remains On
If the descale indicator stays illuminated after running a cycle, this may be due to incomplete cleaning or reset timing.
👉 Read the full guide here:
Why Is the Descale Light Still On?
⚡ Electrics Tripping or RCD / Circuit Breaker Trips
If your SteamElite Plus trips a fuse, circuit breaker, or RCD, this can be caused by the home electrical system detecting a current leak — sometimes due to moisture, limescale, or overload — rather than a fault with the appliance.
👉 Read the full guide here:
Electrics Tripping – SteamElite Plus
💧 Recommended Water for SteamElite Plus
Using the correct water mix is essential to prevent limescale, brown water, and steam disruption.
👉 Read the full guide here:
What Water Should I Use in My SteamElite Plus?
🛠 Routine Care & Best Practice
When storing your SteamElite Plus, ensure the power cable and steam hose are loosely coiled and not tightly wrapped around the appliance. Repeated tight bending or strain on the cable and hose may cause damage over time.