If you notice water dripping or pouring from the soleplate of your Morphy Richards Power 2400W SteamElite Plus Steam Generator, this is usually caused by water level, temperature, or usage issues rather than a product defect. Follow the steps below to resolve the problem safely.
💧 1. Check Water Level
Ensure the water tank is filled up to the MAX line.
Avoid overfilling — water above the MAX line can leak through the soleplate.
Use the recommended 50% tap water + 50% deionised/distilled water mix to prevent limescale.
❌ Do not use pure demineralised water, scented water, or ironing water — these can cause limescale and affect steam performance.
🌡️ 2. Wait for the Iron to Reach Full Temperature
Water can drip if the soleplate is not hot enough for the selected temperature.
Wait until the temperature indicator light goes out before pressing the steam trigger.
⚡ Pressing the steam trigger too early can cause water to come out instead of steam.
⚡ 3. Use the Correct Steam Setting
Select Low, Medium, or High steam level using the base unit buttons.
Steam will flow correctly only after a steam level is selected.
Using Dry Iron mode or no steam level may cause water to drip.
♻️ 4. Avoid Excess Water Build-Up
Do not move or jolt the base unit during use; this can push water through the soleplate.
For first-time use, iron over an old towel to catch any small water droplets.
Minor pumping noises or small water droplets during the first few minutes of heating are normal.
📞 5. Still Experiencing Dripping?
If water continues to drip after following the above steps:
Ensure the correct water mix is used.
Take clear photos of the soleplate and water tank.
Gather your proof of purchase, model number, and serial number.
Submit your claim via our Warranty Claim Form for assistance.
✅ Key Takeaways
Water dripping is usually caused by insufficient heating, overfilling, or moving the unit — not a product defect.
Always use the correct water mix and wait for the steam indicator light before using steam.
Small droplets or minor noises during heating are normal.