If your Power 2400W SteamElite Plus Steam Generator is leaking water from the iron soleplate, this is usually caused by user or maintenance issues, rather than a product defect. Follow the steps below to safely restore proper steam performance.
🌡️ 1. Check Temperature
Make sure the iron is fully heated before using steam.
The temperature indicator light on the iron must go out before pressing the steam trigger.
Steam may drip if the soleplate is too cool, especially when first starting to iron.
⚡ Pressing the steam trigger too early can cause water droplets to escape.
💧 2. Check Water Tank and Steam Level
Ensure the water tank is filled to the MAX line with the recommended 50% tap water + 50% deionised/distilled water.
Avoid overfilling or using pure demineralised, scented, or ironing water — these can cause limescale and dripping.
Select the appropriate steam level on the base — steam will not flow properly if no level is selected.
♻️ 3. Check Iron Handling
Do not tilt or shake the iron while it is hot — sudden movement can force water out of the soleplate.
Use short bursts of steam with the trigger instead of holding it continuously.
Ensure the iron is correctly seated on the base when not in use.
⚡ 4. Run Auto Clean / Maintenance
If limescale is present, it can cause water to leak or drip from the soleplate.
Run the Auto Clean or Auto Descale cycle following the instructions in your manual.
After the cycle, empty the dirty water chamber completely to prevent overflow.
💡 5. Avoid Common Mistakes
Do not move the base while the iron is hot.
Avoid using incorrect water or overfilling the tank.
Minor water droplets during initial use are normal and should stop once the soleplate reaches full heat.
📞 6. Soleplate Still Leaking?
If water continues to drip after following these steps:
Take clear photos of the soleplate, iron, water tank, and base.
Gather your proof of purchase, model number, and serial number.
Submit a claim via our Warranty Claim Form.
Our team will review your case and guide you promptly.
✅ Key Takeaways
Dripping from the soleplate is usually caused by low temperature, overfilling, incorrect water mix, or limescale, not a defect.
Wait for the iron to fully heat, use the correct water mix, and run Auto Clean regularly.
Minor drips or small water droplets during first use are normal.