If the Auto Descale function on your Power 2400W SteamElite Plus Steam Generator is not operating as expected, this is usually caused by low water, a full dirty water chamber, or incorrect water mix, rather than a product defect.
Follow the steps below to get the Auto Descale function working properly.
💧 1. Check the Water Tank
Make sure the detachable water tank is filled to the MAX line.
The Auto Descale cycle cannot start if the tank is too low.
Use the recommended 50% tap water + 50% deionised/distilled water mix to prevent limescale.
❌ Avoid scented water, ironing water, or pure demineralised water — these can prevent the cycle from operating correctly.
♻️ 2. Check the Dirty Water Chamber
After previous Auto Descale or Auto Clean cycles, ensure the dirty water chamber is completely emptied.
A full chamber may prevent Auto Descale from starting.
Minor water in the chamber during the cycle is normal — only empty after completion.
🌡️ 3. Ensure Unit is Ready
Switch the iron off and allow it to cool before running Auto Descale.
Place the steam generator on a stable, heat-resistant surface.
Press the On/Off button to initiate the Auto Descale function — the descale indicator light will flash while the cycle runs.
⚠️ Do not remove the water tank during the cycle — the water will be very hot.
⚡ 4. Avoid Common Mistakes
Do not try to bypass the water level requirement — insufficient water will pause the cycle.
Ensure the correct water mix is used — scaling can prevent Auto Descale from operating properly.
Running Auto Descale before 5 litres of water has been used is safe and helps maintain performance.
📞 5. Auto Descale Still Not Working?
If the function still does not operate after following these steps:
Take clear photos of the base, water tank, dirty water chamber, and control panel.
Gather your proof of purchase, model number, and serial number.
Submit a claim via our Warranty Claim Form.
Our team will review your case and provide guidance promptly.
✅ Key Takeaways
Auto Descale may not operate due to low water, full dirty water chamber, or incorrect water mix.
Always empty the dirty water chamber after previous cycles and use the correct 50/50 water mix.
Running Auto Descale proactively is safe and helps maintain optimal steam performance.