If the Low Water Level indicator light on your Power 2400W SteamElite Plus Steam Generator is illuminated, it means the water in the tank is too low for the iron to produce steam safely. This is a normal safety feature, not a product fault.
Follow the steps below to resolve the issue.
💧 1. Check the Water Tank
Ensure the detachable water tank is filled to the MAX line.
If the tank is below this level, the Low Water Level light will illuminate, and steam will stop.
Use the recommended 50% tap water + 50% deionised/distilled water mix to prevent limescale.
❌ Do not use pure demineralised, scented, or ironing water — this can affect steam output and cause limescale.
🌡️ 2. Reposition the Tank
Make sure the tank is fully seated in the base unit.
If the tank is not correctly positioned, the system may not detect water, even if the tank is full.
⚡ 3. Wait for Steam to Resume
After refilling and reseating the tank, press the On/Off button to restart the iron.
Wait until the temperature indicator light goes off before pressing the steam trigger.
Steam will resume once the system detects sufficient water.
♻️ 4. Avoid Common Mistakes
Do not overfill the tank — this can cause dripping from the soleplate.
Do not attempt to bypass the Low Water Level light — it prevents damage to the boiler.
Minor pumping noises or small water droplets during refill or heating are normal.
📞 5. Low Water Light Still On?
If the light remains on after refilling and reseating the tank:
Check the tank and base unit for any obstructions or damage.
Take clear photos of the tank, base unit, and control panel.
Gather your proof of purchase, model number, and serial number.
Submit a claim via our Warranty Claim Form for assistance.
✅ Key Takeaways
The Low Water Level light is a safety feature, not a defect.
Always use the correct water mix and ensure the tank is full and properly seated.
Waiting for the iron to reach the correct temperature ensures steam flows safely.