If your Morphy Richards Power 2400W SteamElite Plus Steam Generator (model 332013) produces more steam than expected, delivers steam inconsistently or stops producing steam during ironing, there are several checks you can carry out.
The SteamElite Plus has three adjustable steam levels and separate controls for continuous steam and steam boost. Some changes in steam output are normal, but repeated interruptions during ordinary ironing may require further investigation.
Follow the steps below to identify the possible cause.
1. Check the Selected Steam Level
The SteamElite Plus has three steam settings:
- Low: A gentler steam output.
- Medium: A moderate steam output.
- High: A stronger steam output.
The selected steam level is shown by the indicator lights on the base unit.
What to Do
- Switch on the steam generator using the On/Off button.
- Use the steam level increase or decrease buttons to select your preferred setting.
- Wait until the selected steam level indicator stops flashing and remains steadily illuminated.
- Press the steam trigger to begin steaming.
- Adjust the steam level if the output is stronger or weaker than required.
If you're experiencing excessive steam, try selecting a lower steam level.
If the steam feels weak or inconsistent, check that the selected steam level has reached its operating condition before using the steam trigger.
The temperature dial on the iron controls soleplate heat separately from the steam level buttons.
Always follow the garment's care label and the temperature guidance in your user manual.
2. Check the Steam Trigger and Steam Boost Controls
The SteamElite Plus has a steam trigger for continuous steam delivery and a steam boost function on applicable versions.
These functions are intended to be used separately.
Continuous Steam
For a strong, continuous flow of steam:
- Select the required steam level.
- Wait until its indicator remains steadily illuminated.
- Ensure the soleplate has reached the selected temperature.
- Press and hold the steam trigger to produce continuous steam.
- Release the trigger when steam is no longer required.
Holding the steam trigger is the correct method for continuous steam operation.
You do not need to repeatedly press and release the trigger to protect the boiler.
Steam Boost
The steam boost function produces a short, powerful burst of steam for stubborn creases.
To use it:
- Press and release the steam boost button.
- Allow the appliance time to prepare for another boost.
- Wait up to approximately 5 seconds between steam boosts.
This short recovery period is normal.
Important: Do Not Use Both Steam Controls Together
The manufacturer specifically advises against pressing the continuous steam trigger and steam boost button at the same time.
Using both controls together can interrupt steam delivery and may cause continuous steam to cut out completely.
If your steam keeps stopping, check that you're using only one steam function at a time.
For continuous steam, use the steam trigger. For a short, powerful burst, use the steam boost button.
3. Check the Temperature Setting
The temperature dial on the iron controls the heat of the soleplate.
If the selected temperature is too low for steam ironing, the appliance may release water droplets rather than delivering the expected steam performance.
What to Do
- Check the garment's care label.
- Select the appropriate temperature on the iron's dial.
- Wait until the temperature indicator light goes out.
- Check that the selected steam level indicator on the base remains steadily illuminated.
- Use the steam trigger once both are ready.
The temperature indicator light going out means the soleplate has reached the selected temperature.
Important: Not every fabric temperature is suitable for steam ironing. Follow the temperature and steam guidance in the user manual.
If your appliance is releasing water rather than steam, see:
SteamElite Plus (332013) – Water Dripping or Pouring from the Soleplate
4. Check the Water Level
The SteamElite Plus needs sufficient water in the clean water chamber to produce steam.
If the water level becomes too low, the appliance illuminates the low-water indicator, sounds a beep and stops producing steam.
What to Do
- Check whether the low-water indicator is illuminated.
- Release the steam trigger.
- Remove the detachable water tank when safe to do so.
- Open the clean water chamber's filling cap.
- Refill using the recommended water mixture, without exceeding the MAX line.
- Close the filling cap and securely refit the water tank.
- Allow the steam system to return to its selected operating condition before resuming ironing.
Never fill the dirty water chamber.
If the low-water indicator remains illuminated after refilling, see:
Low Water Level Light On – SteamElite Plus
5. Check Whether Auto Shut-Off Has Activated
The SteamElite Plus has an automatic shut-off feature.
If neither the steam trigger nor the steam boost button is used for approximately 10 minutes, the appliance automatically switches off and sounds a beep.
If you return to ironing after a period of inactivity, the appliance may need to be restarted.
What to Do
- Check whether the power indicator is illuminated.
- If the appliance has switched off, press the On/Off button to restart it.
- Wait for the soleplate to reach the selected temperature.
- Wait until the selected steam level indicator remains steadily illuminated.
- Resume ironing normally.
If the appliance switches off after approximately 10 minutes without steam control use, this is normal operation.
However, if it switches off unexpectedly while you're actively using the steam trigger, further investigation may be required.
6. Check Whether Auto Clean Is Operating
The SteamElite Plus has an automatic cleaning system that activates after approximately 5 litres of water have been used, once the appliance has cooled completely and is next switched on.
During Auto Clean:
- The descaling indicator flashes.
- The internal boiler is flushed.
- Steam ironing is temporarily unavailable.
- The cleaning cycle takes approximately 3 minutes.
Once the cycle finishes, the descaling indicator switches off and the low steam level indicator flashes while the appliance prepares for normal operation.
Auto Clean cannot be started manually and doesn't operate continuously during normal ironing.
If the descaling indicator is flashing, allow the cleaning cycle to finish before attempting steam ironing.
For further guidance, see:
SteamElite Plus (332013) – Auto Clean & Descaling Troubleshooting
7. Check the Recommended Water Mixture
Using the correct water mixture helps reduce mineral deposits and maintain steam generator performance.
For model 332013, the manufacturer recommends:
- 50% tap water
- 50% deionised, distilled or demineralised water
Never use more than 50% deionised, distilled or demineralised water.
Do not use scented ironing water, perfume, starch, vinegar, chemical descalers or other additives.
Using a different water mixture doesn't automatically explain intermittent steam, and the appliance doesn't have a water-mixture sensor that diagnoses steam interruptions.
For more information, see:
What Water Should I Use in My SteamElite Plus?
8. Check the Steam Hose and Base Unit
The steam supply hose carries hot steam from the generator base to the iron.
The manufacturer advises placing the base on a firm, stable surface at the same height as the ironing board or below it.
What to Check
- The base unit is positioned securely and remains stationary during ironing.
- The steam supply hose isn't sharply bent, twisted or trapped.
- The hose and power cable aren't visibly damaged.
- The steam hose isn't being pulled tightly or placed under strain.
Occasional pumping sounds during steam ironing are normal and occur as water is pumped through the steam generator.
Do not disconnect, tighten or attempt to repair the steam hose.
If you notice steam or water escaping from the hose or its connections, stop using the appliance, unplug it if safe and request further assistance.
For external water leaks, see:
SteamElite Plus (332013) – Water Leaking from the Tank, Base or Steam Hose
9. When Might Steam Output Require Further Investigation?
If you've completed the checks above and the steam output remains inconsistent, further assessment may be necessary.
Examples include:
- Steam repeatedly stops while the steam trigger is being held and the appliance is ready.
- Steam output cuts out even though the water level is sufficient.
- The appliance doesn't maintain steam delivery when the steam boost button isn't being used.
- Steam output remains unusually high or difficult to control despite changing the steam level.
- The steam generator repeatedly loses steam during normal operation without an identifiable warning or cleaning cycle.
These symptoms don't automatically confirm a manufacturing fault, but they may indicate an issue that cannot be resolved through standard troubleshooting.
If your appliance produces no steam at all, rather than intermittent steam, see:
SteamElite Plus (332013) – Not Producing Steam
10. Still Experiencing Excessive or Interrupted Steam?
If the problem continues after completing the relevant troubleshooting steps, please contact Morphy Richards Customer Support.
To help us assess the issue, please provide:
- Model and serial number: Your model is 332013. Please provide the serial number from the appliance's rating label or a clear photograph of the label.
- Description of the issue: Confirm whether steam is excessive, weak, intermittent or cutting out completely.
- When it happens: Tell us whether the problem occurs during continuous steam, steam boost or both.
- Steam and temperature settings: Confirm which settings you're using.
- Water type: Tell us whether you're using tap water, deionised, distilled or demineralised water, including the proportions if using a mixture.
- Video evidence: Where safe, provide a short video showing the issue during normal operation, including any warning lights. Never direct steam towards yourself, another person or electrical equipment.
- Full UK postcode: Please confirm your postcode.
- Troubleshooting completed: Tell us which checks you've carried out and the results.
- Proof of purchase: Please provide this if available, as it may be required for a warranty assessment.
If you've already supplied any of this information, there's no need to send it again.
Our Customer Support team will review the details and advise on the appropriate next steps.