If the descale indicator light on your Morphy Richards Power 2400W SteamElite Plus Steam Generator stays illuminated, this usually indicates that the Auto Clean cycle has not completed or the dirty water chamber needs emptying. This is a normal maintenance feature and not a product fault.
Follow the steps below to resolve the issue.
♻️ 1. Run the Auto Clean Cycle
The steam generator requires an Auto Clean cycle approximately every 5L of water used.
Ensure the unit is fully cooled down before starting the cycle.
Press the On/Off button to activate the Auto Clean function.
The descale indicator light will flash while the cycle runs (about 3 minutes).
⚠️ Do not remove the water tank during the Auto Clean cycle — water is very hot.
💧 2. Check Water Tank Level
Make sure the detachable water tank has enough water to complete the Auto Clean cycle.
If the Low Water Level light is on, refill the tank to allow the cycle to finish.
🪣 3. Empty the Dirty Water Chamber
After the Auto Clean cycle finishes, remove the dirty water chamber and empty any water.
Ensure the chamber is fully emptied to prevent overflow and stop the descale alert from remaining active.
💡 Tip: Always empty the dirty water chamber after each Auto Clean cycle for optimal performance.
⚡ 4. Avoid Common Mistakes
Do not attempt to skip the Auto Clean cycle — the descale light will remain on until the process completes.
Avoid using the iron without sufficient water, as this can prevent the Auto Clean cycle from operating.
Minor steam noises or small water droplets during Auto Clean are normal.
📞 5. Descale Alert Still On?
If the descale light remains on after following these steps:
Take photos of the dirty water chamber, water tank, and control panel.
Gather your proof of purchase, model number, and serial number.
Submit your claim via our Warranty Claim Form.
Our team will review your case and guide you promptly.
✅ Key Takeaways
The descale alert is a normal maintenance feature — it does not indicate a defect.
Ensure the Auto Clean cycle completes and the dirty water chamber is emptied.
Proper maintenance will keep your steam generator performing optimally and extend its lifespan.