Having trouble connecting your Morphy Richards Halo 1.5L Alexa Kettle to your Wi-Fi network? If your kettle won't connect during setup, follow the troubleshooting steps below.

Before you start

You'll need:

Your Morphy Richards Halo 1.5L Alexa Kettle
A smartphone or tablet with the Amazon Alexa app installed
An Amazon account
Your Wi-Fi network and password
Your kettle connected to the power supply

Make sure your smartphone or tablet is connected to the Wi-Fi network you want to use with your kettle before you begin.

How to troubleshoot your Alexa Kettle Wi-Fi connection

1. Check your Wi-Fi network

Your Morphy Richards Alexa Kettle requires a 2.4 GHz Wi-Fi connection.

Check that your router has a 2.4 GHz network available before trying to connect your kettle.

The user manual also recommends avoiding unusual characters or symbols in your Wi-Fi network name or password, as these can prevent the kettle from connecting successfully.

2. Check your Wi-Fi password

Make sure you've entered your Wi-Fi password correctly in the Alexa app.

Check carefully for:

Capital letters
Numbers
Special characters
Spaces

If you've recently changed your Wi-Fi password, make sure you're using the new password.

3. Put your kettle into pairing mode

Your kettle needs to be in pairing mode before it can connect to your Wi-Fi network.

To put your kettle into pairing mode:

Make sure the kettle is connected to the mains supply.
Press the illuminated Power symbol to activate the full control panel.
Press and hold the SET button for 3 seconds.
The kettle will beep and the Wi-Fi symbol will start to flash.

The flashing Wi-Fi symbol indicates that your kettle is ready to pair.

4. Check the Wi-Fi symbol is flashing

If the Wi-Fi symbol isn't flashing, the kettle isn't in pairing mode.

Press and hold the SET button for 3 seconds again until the kettle beeps and the Wi-Fi symbol starts flashing.

Once the Wi-Fi symbol is flashing, return to the Alexa app and continue the setup.

5. Check your kettle is connected to the power supply

Make sure your kettle is correctly connected to the mains supply.

The kettle needs to be powered on while you're completing the Wi-Fi setup.

Check that:

The power plug is connected correctly.
The power supply is switched on.
The kettle is correctly positioned on its power base.

6. Give the Alexa app time to connect

Once you've selected your Wi-Fi network and entered your password, allow the Alexa app time to complete the connection.

Don't close the app or interrupt the setup while the connection is being established.

If Alexa is searching for your kettle, the search can take around 45 seconds.

7. Try connecting again

If your kettle still won't connect to Wi-Fi, close and reopen the Alexa app and start the setup process again.

Go to:

Devices → + → Add Device → Kettle → Morphy Richards

Follow the instructions in the Alexa app and make sure the kettle is in pairing mode before continuing.

My Alexa Kettle still won't connect to Wi-Fi

If you've followed the steps above and your Morphy Richards Alexa Kettle won't connect to Wi-Fi, check the following:

Check you're using 2.4 GHz Wi-Fi

The kettle requires a 2.4 GHz Wi-Fi connection.

If you're unsure which Wi-Fi network you're connected to, check your router settings or contact your internet service provider.

Check your network name and password

Make sure your Wi-Fi network name and password don't contain unusual characters or symbols.

The user manual specifically recommends avoiding these when setting up the kettle.

Check the kettle is in pairing mode

The Wi-Fi symbol should be flashing.

If it isn't, press and hold the SET button for 3 seconds until the kettle beeps and the Wi-Fi symbol starts flashing.

Restart the setup

If the connection still isn't successful, restart the setup process from the beginning.

Make sure the kettle is in pairing mode and allow Alexa enough time to search for it.

Still can't connect your Alexa Kettle to Wi-Fi?

If you've followed the steps above and your Morphy Richards Alexa Kettle won't connect to Wi-Fi, see our other Alexa Kettle guides:

How to Scan the QR Code to Set Up Your Alexa Kettle

How to Manually Set Up Your Morphy Richards Alexa Kettle

My Alexa Kettle Won't Connect to Alexa

Alexa Can't Find My Morphy Richards Kettle

How to Use Alexa Voice Commands with Your Morphy Richards Kettle

My Alexa Kettle Isn't Responding to My Voice Command

If you continue to have problems connecting your kettle to Wi-Fi, contact our Customer Support team and we'll be happy to help.