Having trouble because Alexa can't discover your Morphy Richards Halo 1.5L Alexa Kettle? If your kettle isn't appearing when you try to set it up, follow the troubleshooting steps below.

Before you start

You'll need:

Your Morphy Richards Halo 1.5L Alexa Kettle
A smartphone or tablet with the Amazon Alexa app installed
An Amazon account
Your kettle connected to the power supply
Your Wi-Fi network and password

Make sure your smartphone or tablet is connected to Wi-Fi before you begin.

How to troubleshoot Alexa not finding your kettle

1. Check your kettle is in pairing mode

Alexa needs to be able to detect your kettle before it can complete the setup.

To put your kettle into pairing mode:

Make sure the kettle is connected to the mains supply.
Press the illuminated Power symbol to activate the full control panel.
Press and hold the SET button for 3 seconds.
The kettle will beep and the Wi-Fi symbol will start to flash.

The flashing Wi-Fi symbol shows that your kettle is ready to pair with Alexa.

2. Check you're adding the correct device

Open the Amazon Alexa app and select:

Devices → + → Add Device

Scroll through the device types and select:

Kettle

Then select:

Morphy Richards

Follow the instructions shown in the Alexa app to continue the setup.

3. Check the QR code or choose manual setup

When Alexa asks you to scan the QR code, scan the code provided with your kettle.

If you're unable to scan the code, select:

Don't have a barcode?

You can then continue with the manual setup process.

For more help, see:

How to Scan the QR Code to Set Up Your Alexa Kettle

How to Manually Set Up Your Morphy Richards Alexa Kettle

4. Wait for Alexa to search

Once you've started the setup, Alexa will search for your kettle.

The search can take around 45 seconds, so allow the app time to complete the search before trying again.

Keep your kettle connected to the mains supply while Alexa is searching.

5. Check the Wi-Fi symbol

If Alexa can't find your kettle, check the kettle's control panel.

The Wi-Fi symbol should be flashing when the kettle is in pairing mode.

If it isn't flashing, press and hold the SET button for 3 seconds again until the kettle beeps and the Wi-Fi symbol starts flashing.

6. Check your Wi-Fi network

Your kettle requires a 2.4 GHz Wi-Fi connection.

The user manual also recommends avoiding unusual characters or symbols in your Wi-Fi network name or password, as these can prevent the kettle from connecting successfully.

Make sure you have selected the correct Wi-Fi network and entered the password correctly.

7. Try the setup again

If Alexa still can't discover your kettle, close and reopen the Alexa app and start the setup process again.

Go to:

Devices → + → Add Device → Kettle → Morphy Richards

Put the kettle back into pairing mode and allow Alexa to search again.

Alexa still can't discover my kettle

If Alexa still can't find your Morphy Richards Kettle, check the following:

Make sure the kettle has power

Check that the kettle is correctly connected to the mains supply and that the power is switched on.

Make sure the Wi-Fi symbol is flashing

The flashing Wi-Fi symbol indicates that the kettle is in pairing mode.

If necessary, press and hold the SET button for 3 seconds to activate pairing mode again.

Check your Wi-Fi

Make sure you're using a 2.4 GHz Wi-Fi connection.

Check your Wi-Fi network name and password for unusual characters or symbols, as these may cause connection problems.

Give Alexa enough time to search

Alexa can take around 45 seconds to search for your kettle.

Wait for the search to finish before restarting the setup process.

Still can't find your Morphy Richards Kettle?

If you've followed the steps above and Alexa can't find your Morphy Richards Kettle, see our other Alexa Kettle guides: