How to Return a Parcel Using a DPD QR Code

Received a DPD returns QR code from Morphy Richards?

You can return your parcel at a participating DPD Pickup Shop without printing a returns label at home.

Simply package your item securely, take your QR code to a participating shop and follow the steps below.

1. How Do I Return My Parcel Using a DPD QR Code?

1. Visit the DPD Pickup Shop Finder.
2. Enter your postcode to find a participating DPD Pickup Shop.
3. Securely package your item ready for return.
4. Take your parcel and DPD QR code to the shop. You can show the QR code on your phone or bring a printed copy.
5. Ask a member of staff to scan your QR code.
6. The shop will print and attach the correct returns label and accept your parcel.
7. Keep your drop-off receipt and tracking number until your return has been completed.

You don't need to print or attach a returns label yourself.

2. Where Can I Use My DPD QR Code?

DPD returns QR codes must be used at a participating DPD Pickup Shop that accepts QR code returns.

You cannot use your QR code at:

• DPD parcel lockers.
• Shops that don't accept DPD QR code returns.
• Drop-off locations operated by other couriers.

Use the DPD Pickup Shop Finder to find a suitable location before travelling.

3. Do I Need to Print My DPD QR Code?

No. You can show your DPD QR code directly from your mobile phone.

Make sure the QR code is clearly visible so the shop can scan it.

You can also print the QR code if you prefer, but you don't need to print a returns label.

4. What If My DPD QR Code Doesn't Work?

If the shop cannot scan your QR code:

1. Check that you're visiting a participating DPD Pickup Shop.
2. Make sure the QR code is clearly displayed on your phone or printed copy.
3. Ask the shop to try scanning it again.

If the QR code still doesn't work, please contact Morphy Richards Customer Support for assistance.

Do not leave your parcel at the shop unless the return has been accepted and you've received confirmation of the drop-off.

5. How Do I Track My DPD Return?

Once your parcel has been accepted, the DPD Pickup Shop should provide a drop-off receipt containing your tracking information.

Keep this receipt until your return has been received and processed.

You can use your tracking details to check the progress of your parcel through DPD.

6. What If I Haven't Received a DPD QR Code?

A DPD QR code must be issued as part of an authorised return.

If you haven't received a QR code or return instructions, please don't send your parcel back independently.

If you purchased directly from Morphy Richards and need to request a return, visit our Online Return Centre.

If you've already arranged a return but haven't received your QR code, please contact Customer Support.

Please note: The Morphy Richards Return Centre is only available for orders purchased directly from morphyrichards.co.uk.

Need Further Help?

If you're having difficulty using your DPD QR code or finding a suitable drop-off location, please contact Morphy Richards Customer Support.

Please include your order number and details of the issue so we can assist you.