At Morphy Richards, we want you to be confident when shopping with us. This guide explains return and refund eligibility, including which items can be returned, timeframes, and conditions that must be met.
If you’re looking for instructions on how to cancel or return an order, please see our guide:
👉 How to Cancel or Return an Order | Morphy Richards UK
Return & Refund Eligibility Criteria
You may be eligible for a return and refund if all of the following conditions apply:
The product was purchased directly from the Morphy Richards UK website
You notified us of your intention to cancel or return within 14 days of receiving your order
The item is returned within 30 days of delivery
The product is unused, in its original packaging, and includes all accessories and components
Items should only be handled to the extent necessary to inspect or test them, in line with UK consumer regulations.
Items Not Eligible for Return
Returns and refunds are not available in the following situations:
Products purchased from other retailers or marketplaces
(Please contact the retailer you purchased from directly.)Products that show signs of use beyond inspection or testing
Items returned without original packaging or missing accessories
Requests made outside the stated timeframes
If an item does not meet the eligibility criteria, we may be unable to offer a refund.
Faulty or Incorrect Items
If your item arrives faulty, damaged, or incorrect, different rights may apply. Please contact our Customer Support team as soon as possible so we can help resolve the issue.
Need to Start a Return?
If your item meets the eligibility requirements and you’d like to proceed, follow our step-by-step guide here:
👉 How to Cancel or Return an Order | Morphy Richards UK
Summary
Eligibility depends on where the product was purchased, condition, and timing
Items must be unused and complete
Returns outside policy conditions may not qualify for a refund
Our Customer Support team is always happy to help if you’re unsure whether your item qualifies.