Product Support & Troubleshooting
If you're experiencing an issue with your Morphy Richards Soup Maker, select the guide below that best matches the problem.
Most concerns can be resolved quickly with correct ingredient preparation, proper filling levels, and routine cleaning.
Whether you own a 1.0L compact model or a 1.6L family-sized model, the guidance below covers all current models.
🔌 No Power / Unit Not Turning On
If your soup maker is not powering on, this is usually related to the mains connection, lid positioning, or internal safety cut-out protection.
👉 Read the full guide here:
Soup Maker Not Turning On
🔥 Cutting Out Mid-Cycle
If your soup maker stops during a programme, this is commonly caused by overfilling, thick ingredients, or activation of the thermal safety cut-out.
👉 Read the full guide here:
Soup Maker Cutting Out During Cycle
🥣 Food Burning on the Base
If ingredients are sticking or burning at the bottom of the jug, this is often due to insufficient liquid, high starch content, or preparation method.
👉 Read the full guide here:
Why Is Food Burning in My Soup Maker?
⚡ Electrics Tripping / Fuse Board or RCD Trips
If your soup maker is tripping electrics, this can be caused by moisture around the base connectors, overheating protection, or your home electrical system detecting a temporary current imbalance.
👉 Read the full guide here:
Soup Maker Tripping Electrics
🌀 Not Blending Properly
If the heating works but the soup is not blending, this is usually related to ingredient size, blade obstruction, or programme selection.
👉 Read the full guide here:
Soup Maker Not Blending
🌡️ No Heat / Soup Not Cooking
If the blender runs but the soup remains cold, this may be related to programme selection, heating element protection mode, or ingredient ratios.
👉 Read the full guide here:
Soup Maker Not Heating
⚠️ E1 Error Code
If your display shows E1, this is typically linked to overheating protection or insufficient liquid inside the jug.
👉 Read the full guide here:
E1 Error Code on Soup Maker
📟 Display Not Working / Flickering
If the LED display is unresponsive, flashing, or partially visible, this may be due to power supply issues or internal connection faults.
👉 Read the full guide here:
Soup Maker Display Malfunction
🔥 Sauté Function Not Working (501014 Model Only)
If your sauté button won’t activate, stays red, or doesn’t heat, this is often related to the built-in lid safety micro switch rather than a heating fault.
👉 Read the full guide here:
How to Fix the Sauté Function on Your Soup Maker
🔥 Sauté Function Not Working (501020 Model Only)
If you own the 501020 Total Control Soup Maker and the sauté function is not operating as expected, this may be due to how sauté is designed to work with the lid in place on this model.
👉 Read the full guide here:
Sauté Function Not Working – Total Control 501020
📘 Helpful Guides & Best Practice
🧊 Can I Use Frozen Ingredients in My Soup Maker?
Yes — but preparation matters. Using frozen ingredients incorrectly can cause longer programme times or trigger thermal cut-outs.
👉 Read the full guide here:
Can I Use Frozen Ingredients in My Soup Maker?
🥕 Best Ingredient Preparation Guide
Correct chopping size, liquid ratios, and ingredient layering help prevent burning, E1 errors, and mid-cycle shut-offs.
👉 Read the full guide here:
How to Prepare Ingredients for Your Soup Maker
🧼 Cleaning & Routine Care
Regular cleaning prevents performance issues and extends product lifespan.
Always allow the appliance to cool before cleaning
Never immerse the base unit in water
Use the Easy-Clean function (where fitted)
Avoid abrasive pads on stainless steel or Tritan jugs
Ensure base connectors are fully dry before next use
👉 Read the full guide here:
How to Clean and Maintain Your Soup Maker
🔎 Model Coverage
This support hub covers the following Morphy Richards Soup Maker models:
If you're unsure which model you have, check the rating label on the underside of the base unit.
🛠 Routine Storage & Best Practice
When storing your soup maker:
Allow it to fully cool before storing
Do not tightly wrap the cable around the unit
Store with the lid loosely placed to prevent odour build-up
Ensure the jug is fully dry before reassembly