If your Morphy Richards Soup Maker isn't blending ingredients properly, or the blades don't appear to be spinning, there are several possible reasons.
In many cases, this is related to the programme selected, the size or quantity of ingredients, or the lid not being fitted correctly.
This guide will help you understand how the blending function works, identify possible causes and determine whether further assistance is needed.
1. Check Which Programme You're Using
Not every soup maker programme blends ingredients in the same way.
Smooth Soup
The Smooth programme generally combines heating and blending to produce a smooth consistency.
The blades may operate at intervals rather than continuously throughout the cooking cycle. Periods when the appliance is heating or resting without blending can be completely normal.
Chunky Soup
On many Morphy Richards Soup Makers, the Chunky programme heats and cooks the ingredients without blending them.
If you've selected Chunky and the blades aren't spinning, this may be normal operation rather than a fault.
Blend
Where available, the Blend function allows you to blend cooked soup further to achieve your preferred consistency.
On some models, you need to press and hold the appropriate button for the blades to operate.
Drinks / Smoothie / Juice
Where available, this programme blends suitable ingredients without heating them.
Important: Programme names, functions and operating methods vary between models.
2. Check the Ingredient Quantity and Liquid Levels
Using too many ingredients, insufficient liquid or an unsuitable mixture can affect blending performance.
For best results:
- Keep the total contents within the MIN and MAX filling marks applicable to your model and programme.
- Make sure there's enough liquid for the recipe and ingredients being prepared.
- Avoid packing large quantities of vegetables tightly into the jug.
- Follow the recommended ingredient quantities for your soup maker.
Too much food or insufficient liquid can make it difficult for the blades to move ingredients effectively.
If your appliance displays an E1 error, please see our separate guide:
E1 Error Code on Morphy Richards Soup Maker – Troubleshooting
3. Cut Ingredients into Smaller Pieces
Large, hard or densely packed ingredients can affect how efficiently your soup maker blends.
To help achieve a smoother consistency:
- Cut vegetables into small, evenly sized pieces before adding them.
- Avoid adding large, whole vegetables or unusually hard ingredients.
- Follow your model's recipe guidance for preparing raw or cooked ingredients.
- Avoid ingredients that your model's instructions specifically prohibit, such as ice cubes on models where these are not permitted.
Some manual Blend functions are intended for cooked soup or other soft ingredients, rather than processing hard, raw vegetables.
If the blades operate but the soup remains lumpy, the ingredient size, consistency or selected programme may be responsible.
4. Check That the Lid Is Correctly Fitted
Morphy Richards Soup Makers incorporate safety features that can prevent operation when the lid is not correctly positioned.
If the appliance powers on but the blades don't operate:
- Switch off and unplug the soup maker.
- Allow the contents to cool before removing the lid.
- Check that the lid and jug rim are free from trapped ingredients or residue.
- Refit the lid securely in accordance with your model's instructions.
- Check whether the appliance displays an error or warning.
Never bypass, modify or interfere with a lid safety mechanism.
If the lid is damaged or doesn't fit securely, stop using the appliance and contact Customer Support.
5. Check for Food Trapped Around the Blades
Food residue or trapped ingredients can restrict blade movement.
Before checking the blades:
- Switch off and unplug the appliance.
- Allow the contents and appliance to cool completely.
- Empty the jug carefully.
- Follow the cleaning instructions for your model.
Visually inspect the blade area for food residue or obstructions.
Clean the accessible areas using the method recommended in your user manual.
Warning: The blades are extremely sharp. Never put your fingers into the blade assembly, attempt to turn the blades by hand or use metal tools to force them free.
Do not dismantle the blade assembly or motor housing.
If the blades appear damaged, loose, seized or obstructed by something you cannot safely remove, contact Customer Support.
6. Has the Blending Function Stopped During Use?
Some Morphy Richards Soup Makers have a protective cut-out that limits how long the manual Blend function can operate continuously.
For example, certain models limit continuous manual blending to approximately 20 seconds.
This is intended to protect the motor from overheating.
If the manual Blend function stops after being held continuously:
- Release the button.
- Follow your model's instructions for the required rest period before blending again.
- Avoid repeatedly attempting to operate the motor if the blades appear jammed.
This behaviour is different from the blades failing to operate at all.
If the appliance has stopped completely during cooking, rather than just pausing its blending function, see:
Why Does My Morphy Richards Soup Maker Keep Cutting Out During Cooking?
7. The Blades Are Spinning, but My Soup Isn't Smooth
If you can hear the motor and the ingredients are being blended, but the finished soup remains too chunky, this doesn't necessarily indicate a fault.
Possible reasons include:
- The Chunky programme was selected instead of Smooth.
- Ingredients were cut too large.
- The mixture contains insufficient liquid.
- The recipe contains fibrous or particularly dense ingredients.
- The soup needs additional blending using the appropriate function, where available.
For a smoother result, try using the Smooth programme for suitable recipes and preparing ingredients according to your model's instructions.
Where your model provides a manual Blend function, you may be able to use it after cooking to achieve your preferred consistency.
Follow the instructions and operating limits for your particular model.
8. The Motor Makes a Noise, but the Blades Don't Blend
If the appliance makes an unusual humming, grinding or straining noise without blending the ingredients, stop using it.
This could indicate an obstruction, excessive ingredient load or a problem with the blade or motor mechanism.
Once unplugged and cool, check for visible food obstructions using the safe cleaning guidance above.
If no obstruction is visible, or the problem continues, do not attempt further operation.
Contact Customer Support for assistance.
9. When Should I Contact Morphy Richards?
Please contact our Customer Support team if:
- The blades do not operate when a blending function should be running.
- The lid is correctly fitted but the appliance won't blend.
- The motor makes unusual grinding, straining or humming noises.
- The blades appear damaged, loose or obstructed.
- Blending stops repeatedly without an identifiable reason.
- The appliance produces smoke, sparks or an unusual electrical burning smell.
You can contact our Customer Support team here.
Please tell us your soup maker's model and serial number, which programme you're using and what happens when blending should begin.
Our team will review the information and advise on the appropriate next steps.
Summary – Soup Maker Not Blending
If your Morphy Richards Soup Maker isn't blending as expected:
- Check whether the selected programme is designed to blend.
- Remember that blending may occur intermittently during cooking.
- Ensure the lid is fitted securely.
- Keep ingredients within the correct filling levels.
- Cut ingredients into suitable pieces and use enough liquid.
- Check for food residue around the blades, following safe cleaning instructions.
- Follow your model's limits for manual blending.
If the blades still fail to operate, make unusual noises or appear damaged, stop using the appliance and contact Customer Support.
We're here to help you identify the issue and get back to making delicious homemade soup.