If your Morphy Richards Soup Maker is causing your household electrics to trip, we understand this can be concerning.
Soup makers combine heating, blending and liquid ingredients, so moisture around electrical connections, accidental spills or cleaning residue can sometimes contribute to an electrical trip.
Moisture around the electrical connector area is a common cause of this issue, particularly following cleaning, accidental spills or liquid overflowing during use.
This doesn't automatically mean your soup maker has developed a manufacturing fault. However, it's important to establish what happened before the appliance is used again.
Important: If your household circuit breaker, RCD or fuse has tripped while using your soup maker, stop using the appliance and disconnect it from the mains if safe to do so. Do not reconnect it simply to test whether the problem has resolved.
Why Might My Soup Maker Trip the Electrics?
1. Moisture Around Electrical Connections
Depending on your soup maker model, electrical connections may be located around the power inlet or between the jug and base.
Moisture can reach these areas through:
- Accidental spills while filling or emptying the jug.
- Liquid overflowing during cooking.
- Cleaning or rinsing the appliance.
- Water or cleaning residue collecting around accessible connections.
If moisture reaches an electrical component, it can cause electrical leakage and trigger the household RCD.
What to check: Once the appliance is unplugged and completely cool, visually inspect the accessible connector area for moisture or signs of spillage.
If moisture is visible, do not attempt to reconnect the appliance. Contact Customer Support for further guidance.
2. Cleaning Residue or Liquid Spillage
Cleaning products, food residue or liquid left around electrical connection points can interfere with the appliance's safe operation.
If the electrics tripped shortly after cleaning, this may be relevant to identifying the cause.
What to check: Consider whether the soup maker was recently cleaned, whether any liquid was spilled or whether the electrical connections may have become wet.
Do not immerse electrical components in water, insert objects into the connections or attempt to open the appliance.
3. A Problem with the Household Electrical Supply
Sometimes the issue may be associated with the household electrical circuit rather than the soup maker.
This could involve a socket, wiring problem or other appliances connected to the same circuit.
However, testing the soup maker in another socket isn't a reliable or safe way to establish the cause after an electrical trip.
If the household electrics continue to trip after the soup maker has been disconnected, contact a qualified electrician.
4. An Electrical Issue with the Appliance
Although moisture or spillage may be responsible, an electrical component fault is also possible.
Signs of a potential electrical problem include:
- Damage to the power cable or plug.
- Scorch marks, melting or discolouration.
- Smoke, sparking or an unusual electrical burning smell.
- Repeated electrical trips associated with the appliance.
If you notice any of these signs, stop using the appliance and contact Customer Support.
Is This the Same as My Soup Maker Overheating?
No. There is an important difference between the soup maker switching itself off and the household electrics tripping.
If the soup maker stops during cooking but the household electricity remains on, this may be related to its internal thermal protection. Food burning or sticking against the heated base can sometimes contribute to this.
If the household circuit breaker, RCD or fuse trips, this is an electrical supply issue that requires further assessment.
If your soup maker is stopping during cooking without affecting the household electricity, see:
Why Does My Morphy Richards Soup Maker Keep Cutting Out During Cooking?
What Should I Do If My Soup Maker Trips the Electrics?
- Stop using the appliance: Switch it off and disconnect it from the mains if safe to do so.
- Allow it to cool: If the soup maker has recently been used, allow it to cool completely.
- Check for visible moisture: Look around accessible electrical connection areas for signs of water, food residue or spillage.
- Inspect the cable and plug: Look for visible damage, scorch marks or signs of overheating.
- Consider when it happened: Was the appliance recently cleaned? Did liquid overflow? Did the electrics trip when the appliance was plugged in or during cooking?
- Contact Customer Support: Provide the details so we can assess the circumstances and advise on the next steps.
Do not reconnect the appliance, try another socket or run a test cooking programme to reproduce the electrical trip.
If the plug or socket is wet, damaged, smoking or unusually hot, do not touch it. Seek assistance from a qualified electrician.
What If My Soup Maker Has Only Tripped the Electrics Once?
Even if the household electrics have tripped only once, we recommend discontinuing use until the circumstances have been reviewed.
An electrical trip doesn't automatically establish a manufacturing fault, but it shouldn't be assumed that allowing the appliance to dry or cool has made it safe to use again.
Our Customer Support team can help determine the appropriate next steps based on what happened.
What Information Should I Provide to Customer Support?
If your Morphy Richards Soup Maker has caused the household electrics to trip, please contact our Customer Support team.
To help us investigate, please provide:
- Model and serial number: The model and serial numbers shown on the appliance's rating label.
- What happened: Confirm whether the household circuit breaker, RCD or fuse tripped, or whether the soup maker simply switched itself off.
- When it happened: Explain whether the electrics tripped when the appliance was plugged in, switched on or during cooking.
- Recent cleaning or spillage: Let us know whether the appliance had recently been cleaned, overfilled or exposed to liquid.
- Visible moisture or damage: Confirm whether you've noticed any moisture around the connections, damage to the cable or plug, or unusual smells.
- Photographs: Where safe and appropriate, provide photographs of any visible damage, spillage or moisture around accessible connection areas.
If you've already supplied any of this information, there's no need to send it again.
Please don't attempt to recreate the electrical trip or send a video of the appliance operating.
Our team will review the information and advise on the appropriate next steps, including warranty assistance where applicable.
Summary – Soup Maker Tripping Electrics
If your Morphy Richards Soup Maker causes the household electrics to trip:
- Moisture around electrical connections, spills and cleaning residue are possible causes.
- An electrical trip doesn't automatically mean the appliance has a manufacturing fault.
- Stop using the appliance and disconnect it safely.
- Check visually for moisture or damage once the appliance is unplugged and cool.
- Do not reconnect it or attempt further powered testing.
- Contact Customer Support for advice before using it again.
We understand how frustrating it can be when your soup maker stops working unexpectedly. Many electrical trip reports involve circumstances such as moisture or spillage rather than a confirmed manufacturing defect, but it's important that each case is assessed safely.
Our Customer Support team is here to help you identify the appropriate next steps and get the issue resolved.