If your Power 2400W SteamElite Plus Steam Generator is leaking water from the base, iron, or hose, this is usually caused by user or maintenance issues, not a product fault. Follow the steps below to safely identify and fix the problem.
💧 1. Check the Water Tank
Ensure the detachable water tank is filled only to the MAX line.
Overfilling can cause water to leak from the base or soleplate.
Use the recommended 50% tap water + 50% deionised/distilled water mix to prevent limescale.
❌ Never use scented water, ironing water, or pure demineralised water — these can cause scaling or leakage.
🌡️ 2. Check Temperature and Usage
Water can leak if the iron is not fully heated. Wait until the temperature indicator light goes out before using steam.
Do not move or jolt the base while the iron is hot — sudden movement can force water out.
Use short bursts of steam instead of holding the trigger continuously.
⚡ 3. Inspect the Hose and Connections
Make sure the steam hose is securely connected to the base and iron.
Check for kinks, damage, or twisting in the hose that could allow leaks.
Ensure the iron is correctly locked into the base when storing or carrying.
♻️ 4. Check Auto Clean / Dirty Water Chamber
After running the Auto Clean cycle, ensure the dirty water chamber is emptied completely.
Leaving water in the chamber can overflow and leak from the base.
Minor water in the chamber is normal after cleaning, but it must be emptied after each cycle.
💡 5. Avoid Common Mistakes
Do not tilt or lift the base while the iron is hot.
Always maintain the correct water mix to reduce limescale buildup that can lead to leaks.
Regularly run Auto Clean to keep the boiler and internal components free of deposits.
📞 6. Still Leaking?
If water continues to leak after following these steps:
Take clear photos/a video of the base, hose, water tank, and iron.
Gather your proof of purchase, model number, and serial number.
Submit a claim via our Warranty Claim Form.
Our team will review your case and provide guidance promptly.
✅ Key Takeaways
Most leaks are caused by overfilling, incorrect water mix, or moving the unit during use, not a defect.
Always use the correct water mix, fill to MAX line only, and follow Auto Clean instructions.
Inspect hoses, connections, and the dirty water chamber for proper placement and maintenance.