Returning your item with Collect+ is quick and easy — as long as it’s dropped off at the correct location.
Please read this carefully to avoid wasted trips or delays.
⚠️ Important: Collect+ Labels Are In-Store Drop-Off Only
Your Collect+ returns label:
✅ Can be used at approved in-store drop-off points
❌ Cannot be used at lockers
❌ Cannot be used at locations that are no longer participating
Even if an address appears on your label, it may no longer be an active Collect+ location. The printed address is not always up to date.
🔎 Always Check Before You Travel
To find your nearest approved drop-off point, please use the official
👉 Yodel Store Locator: https://www.yodel.co.uk/store-locator
The online locator is the most accurate and up-to-date source of participating stores.
We strongly recommend checking this before heading out.
📦 How to Return Your Parcel
Pack your item securely.
Visit an approved in-store drop-off point (found via the locator link above).
Show your barcode to the store staff.
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The store will:
Scan your barcode
Print and attach the returns label
Provide a receipt with your tracking number
Please keep your receipt until your return has been processed.
Frequently Asked Questions
Can I use my Collect+ label at a locker?
No. Collect+ return labels are valid in-store only and cannot be used at lockers.
Why doesn’t the address on my label work?
Some stores listed on labels may no longer participate in the Collect+ service. The most up-to-date list of locations is always available via the Yodel Store Locator.
What happens if I go to the wrong location?
The store will not be able to process your return. You will need to locate an approved drop-off point using the store locator and take your parcel there instead.
Do I need to print anything?
If you’ve been provided with a barcode, the store will print the label for you after scanning it.
Need More Help?
If you’re still experiencing issues with your return, please contact our Customer Support team and we’ll be happy to assist.