If you’re returning an item to Collect+ using our in-store drop-off service and the barcode isn’t scanning, don’t worry — this is usually quick and easy to resolve.
Our return service uses a digital barcode, which is scanned in store by a member of staff. Once scanned, they will print the return label for your parcel.
Important: This is an In-Store Service
The return barcode is designed for Collect+ stores only.
Please hand your parcel to a staff member at a participating Collect+ store. The barcode cannot be used at parcel lockers or self-service machines.
What to Do If the Barcode Won’t Scan
If the store is having trouble scanning the barcode, please try the following:
Do not print the label – it must be shown digitally on your mobile device.
Increase your screen brightness so the barcode is clearly visible.
Show the original barcode email or page if possible – screenshots can sometimes distort the barcode.
Turn off dark mode on your phone if it is enabled.
Try another Collect+ store, as scanners can occasionally vary between locations.
In most cases, one of the steps above resolves the issue straight away.
Find Your Nearest Collect+ Store
You can locate your nearest participating store here:
👉 https://www.collectplus.co.uk/find-a-store
Still Having Trouble?
If you have tried the steps above and are still unable to return your parcel, please contact our Morphy Richards Customer Support team and we will be happy to assist you.