Having trouble placing an order or unsure whether your payment has gone through? Find answers to common questions about payments, checkout and order confirmations below.
What payment methods do you accept?
You can pay using:
- Credit or debit card
- PayPal
- Klarna
The payment options available to you will be displayed at checkout.
When will payment be taken?
Payment is taken when you place your order. Your order will not be processed for dispatch until payment has been successfully completed.
Why has my payment been declined?
Payments are authorised by your bank or payment provider, so we may not be told the exact reason why a payment has been declined.
Before trying again, check that:
- Your card details have been entered correctly
- Your card has not expired
- Your billing address matches the address held by your bank
- You have sufficient funds available
- Your bank has not blocked the payment for security reasons
If everything appears correct, please contact your bank or payment provider for further assistance.
My payment is showing as pending. Has my order been placed?
A pending payment does not always mean your order has been successfully placed.
Check whether you have received an order confirmation email from Morphy Richards. If you have received this, your order has been placed successfully.
If you have not received an order confirmation, the pending amount may be a temporary payment authorisation created by your bank. This will normally disappear automatically, although the exact timescale will depend on your bank or payment provider.
I haven’t received an order confirmation email. What should I do?
Order confirmation emails are normally sent shortly after an order has been placed.
If you cannot find yours:
- Check your junk or spam folder.
- Make sure you are checking the email address entered at checkout.
- Search your inbox for “Morphy Richards”.
- Check your bank account to see whether the payment has been completed or is still pending.
If you still cannot find your confirmation, please contact our Customer Support team with:
- Your full name
- Email address used at checkout
- Delivery postcode
- Date the order was placed
- Approximate order value
Please avoid placing the order again until we have confirmed whether your first order was successful.
Can I change my payment method after placing an order?
No. Once an order has been placed, we cannot change the payment method used.
If your order has not yet been dispatched, contact our Customer Support team as soon as possible. We will check whether cancellation is still possible so that you can place a new order using your preferred payment method.
We process orders quickly, so cancellation cannot be guaranteed.
Why can I see two payments for the same order?
First, check whether one of the transactions is marked as pending. An unsuccessful payment attempt can sometimes create a temporary bank authorisation that looks like an additional charge.
Pending authorisations are usually removed automatically by your bank.
If both transactions have been fully completed, please contact our Customer Support team with:
- Your Morphy Richards order number
- The date and value of both payments
- A screenshot or other evidence showing both completed transactions
Please hide any full card numbers or other sensitive payment information before sending evidence to us.
My payment was taken, but my order was unsuccessful
If you did not receive an order confirmation, the amount showing on your account may be a temporary authorisation rather than a completed payment.
These authorisations are controlled by your bank and will usually be removed automatically. Contact your bank if you would like confirmation of whether the payment has been completed or is still pending.
If your bank confirms that the payment has been completed, please contact our Customer Support team so that we can investigate.
Can I use more than one promotional code?
Only one promotional code can normally be applied to an order.
Promotional codes may also be subject to:
- An expiry date
- A minimum spend
- Product exclusions
- Single-use restrictions
- Other offer-specific terms and conditions
If your code is not working, check the Terms & Conditions of the promotion and make sure there are no additional spaces before or after the code.
Can I receive a VAT invoice?
If you require a VAT invoice for an order placed through the Morphy Richards UK website, please contact our Customer Support team with your order number.
Is my payment information secure?
Payments made through our website are processed securely by our authorised payment providers. Morphy Richards Customer Support will never ask you to send your full card number, PIN or card security code by email, live chat or through our contact form.
Still need help?
If your question has not been answered, please contact Morphy Richards Customer Support.
To help us find your order, please include your order number where available. Do not send your full card details or other sensitive payment information.