Need help with your Morphy Richards account, signing in, using discount codes or managing Morphy Rewards?
Find answers to frequently asked questions about shopping at morphyrichards.co.uk.
Account & Sign-In
1. Do I Need an Account to Place an Order?
No. You can place an order without creating a Morphy Richards account.
You can complete your purchase using guest checkout.
With a Morphy Richards account, you can:
- View your previous orders.
- Update your name and email address.
- Add and manage saved addresses.
- Turn marketing preferences on or off.
- Access your Morphy Rewards information.
2. How Do I Sign In to My Morphy Richards Account?
You can sign in using your email address and a one-time verification code.
- Visit morphyrichards.co.uk and select My Account.
- Enter your email address.
- Check your inbox for your verification code.
- Enter the code to sign in.
You don't need a password to access your account.
3. I Haven't Received My Login Verification Code. What Should I Do?
If your verification code hasn't arrived:
- Check your spam or junk email folder.
- Make sure you've entered the correct email address.
- Allow a few minutes for the email to arrive.
- Request a new verification code if needed.
Always use the most recent verification code sent to you.
If you're still unable to sign in, please contact Customer Support.
4. I've Forgotten My Password. How Do I Reset It?
You don't need a password to sign in to your Morphy Richards account.
Simply enter your email address on the account sign-in page and use the verification code sent to your inbox.
There's no password to remember or reset.
5. Can I Access My Order If I Checked Out as a Guest?
Yes. You don't need an account to receive updates about an order placed through guest checkout.
Your order confirmation and dispatch updates are sent to the email address provided at checkout.
You can also track your order online once it has been dispatched.
If you need assistance, please contact Customer Support with your order number and the email address used when placing your order.
6. How Do I Update My Account Details?
Sign in to your Morphy Richards account at morphyrichards.co.uk using your email verification code.
Once signed in, you can:
- Update your name and email address.
- Add or manage saved addresses.
- Turn marketing preferences on or off.
- View your previous orders.
Telephone numbers cannot currently be changed through your account.
Please note that updating your saved addresses does not change the delivery address of an order already placed.
If you need help updating information that cannot be changed through your account, please contact Customer Support.
Discount Codes & Promotions
7. Why Isn't My Morphy Richards Discount Code Working?
If your discount or promotional code isn't working at checkout, check the following:
- Expiry date: The promotion may have ended.
- Minimum spend: Your order may not meet the required spend.
- Eligible products: Some products or categories may be excluded.
- Previous use: The code may be limited to one use per customer.
- Other offers: Some codes cannot be combined with other promotions.
- Code entered: Check for spelling mistakes or extra spaces.
Discount codes are subject to the terms and conditions of the individual promotion.
You can find more information in our Promotion Terms & Conditions.
8. Can I Apply a Discount Code After Placing My Order?
No. Discount codes must be entered and successfully applied at checkout before completing your purchase.
We cannot apply discount codes retrospectively or refund the difference once an order has been placed.
Please check that your discount has been applied correctly before confirming payment.
9. Can I Use More Than One Discount Code?
Discount codes can only be combined where the applicable promotion allows it.
Some offers cannot be used alongside other discounts, sale prices or promotional codes.
Always check the terms and conditions of your offer before placing your order.
10. Does Morphy Richards Offer Price Matching?
No. Morphy Richards does not currently offer a price matching service.
Prices and promotions on our website may differ from those offered by other retailers.
Marketing Emails & Morphy Rewards
11. How Do I Unsubscribe from Morphy Richards Marketing Emails?
You can manage your marketing preferences in two ways.
Option 1: Through Your Account
- Sign in to your account at morphyrichards.co.uk.
- Open your account settings.
- Turn your marketing preferences on or off.
Option 2: Through a Marketing Email
- Open a marketing email from Morphy Richards.
- Scroll to the bottom and select Unsubscribe.
- Follow the instructions to update your preferences.
Changing your marketing preferences does not affect essential communications, such as order confirmations, delivery updates or customer service emails.
12. How Do I Access My Morphy Rewards Account?
Morphy Rewards is linked to your Morphy Richards customer account.
To access your Rewards information:
- Visit morphyrichards.co.uk.
- Select My Account and sign in using your email verification code.
- Access the Morphy Rewards information available through your account.
For more information about earning and using points, visit our Morphy Rewards page.
Need Further Help?
If you haven't found the answer you're looking for, please contact Morphy Richards Customer Support.
If your enquiry relates to an existing order, please include your order number and the email address used at checkout.
Our team will be happy to help.