Need help with a Morphy Richards product or order? Start with our Help Centre, where you’ll find troubleshooting guides and answers about warranties, registration, delivery and returns.
If you still need help, contact our UK Customer Support team through the online contact form or live chat.
Can I find help without contacting the team?
Our Morphy Richards UK Help Centre is available at any time.
Use the search bar to enter your question, product name or model number. You can find guidance on:
- Product troubleshooting and maintenance.
- Warranty cover and registration.
- Orders and delivery.
- Returns, refunds and exchanges.
- Spare parts and accessories.
Many common product issues can be resolved using our Product Support and Troubleshooting guides.
Follow the instructions for your specific model. Operating instructions, water requirements and cleaning procedures can differ between products.
How do I contact you online?
Complete our online contact form and select the option that best matches your enquiry.
For a faulty product or warranty enquiry, use our warranty support form.
You can submit a form at any time. Our team reviews requests during opening hours.
If you already have an open support request, reply to the existing email conversation. This keeps your information, documents and previous advice together.
How do I start live chat?
Visit the Morphy Richards UK Help Centre and select the chat or speech-bubble icon to start a conversation.
Live chat with our Customer Support team is available Monday to Friday, 9am–4pm, excluding bank holidays.
If an automated assistant responds first, explain what you need help with and follow the options provided. Availability of a team member depends on opening hours and demand.
What are your opening hours?
Our Customer Support team is available Monday to Friday, 9am–5pm, excluding bank holidays.
Live chat with our team is available Monday to Friday, 9am–4pm, excluding bank holidays.
Requests submitted outside opening hours are reviewed when our team is back.
What information should I provide?
Include the details relevant to your enquiry so we can understand the issue and identify the appropriate next step.
Product or warranty enquiries
Please provide:
- Your model or product number and serial number, where applicable.
- The purchase date and retailer.
- A clear description of the issue.
- Any troubleshooting already attempted.
- Proof of purchase, if required and not already uploaded during registration.
- Warranty registration confirmation, where applicable.
- Photographs or a short video where relevant and safe to provide.
For direct purchases from www.morphyrichards.co.uk, provide your order number and the email address used for the order. We hold a record of the sale.
For help preparing your request, read How to Make a Morphy Richards Warranty Claim.
Order or delivery enquiries
Please provide:
- Your order number.
- The email address used for the order.
- Your delivery postcode.
- A description of the problem or question.
If you purchased through another retailer or marketplace, tell us which one. Order changes, delivery arrangements and refunds may need to be handled by the seller.
Spare-part enquiries
Provide your product’s model number and identify the part you need. A photograph can help if you are unsure of the part’s name.
You can also browse the Morphy Richards UK online store. Check the model compatibility listed for a part before purchasing.
How do I register my warranty?
Complete our online product registration form within 28 days of purchase to qualify for eligible extended warranty cover.
Completing the form yourself allows you to check your personal and purchase details and make your own choices about Morphy Rewards and marketing communications. Our team cannot make those choices on your behalf.
Our team can help explain the form or investigate registration problems, but registration must be completed online.
Products purchased directly from www.morphyrichards.co.uk automatically qualify for their applicable extended warranty and do not require separate registration.
Your standard guarantee still applies without registration.
What if I believe my product is unsafe?
Stop using the product. If safe to do so, switch it off and disconnect it from the power supply.
Contact our Customer Support team promptly and clearly explain what happened. Do not attempt further troubleshooting or recreate the incident for photographs or video.
Keep the product available for possible examination, where safe to do so. Our team will advise on the appropriate handling and next steps.
What if my product was supplied under another company’s licence?
Some Morphy Richards products were manufactured, imported or distributed under a separate licence by another company, such as Argos or RKW Ltd. Aftersales support for those products is provided by the responsible company rather than Consumer Brands Limited.
Check the manufacturer, importer or distributor information on the rating label, packaging or supplied product information:
- Consumer Brands Limited: Contact our Morphy Richards UK Customer Support team.
- Argos or RKW Ltd identified as the supplier under licence: Contact the company named or the original retailer for support.
The retailer alone does not identify the support provider. For example, Argos also sells products supplied by Consumer Brands Limited.
If you are unsure who to contact, send us your model or product number and a clear photograph of the label or supplier information so we can help identify the appropriate provider.