If you've received an InPost returns QR code from Morphy Richards, you can return your parcel at a participating InPost Locker or InPost Shop without printing a returns label.
Follow the instructions below to package your item, find a drop-off location and track your return.
How Do I Return My Parcel Using InPost?
- Securely package your item, including any accessories or components required for your authorised return.
- Visit the InPost Locker and Shop Finder and enter your postcode.
- Choose an InPost Locker or Shop that accepts returns and has available capacity.
- Take your parcel and InPost returns QR code to your chosen location.
- Follow the relevant drop-off instructions below.
- Keep your drop-off confirmation and tracking information until your return has been completed.
You do not need to print a returns label when using an InPost QR code.
How Do I Return My Parcel at an InPost Locker?
- Take your securely packaged parcel to an available InPost Locker.
- Scan your returns QR code using the locker's scanner.
- Follow the instructions on the screen.
- Select a compartment large enough to accommodate your parcel.
- Place your parcel inside and securely close the locker door.
- Wait for the drop-off confirmation.
Only place one parcel in each locker compartment.
If the locker is full or your parcel does not fit, please use another suitable InPost location. Never force a parcel into a compartment.
How Do I Return My Parcel at an InPost Shop?
- Visit a participating InPost Shop with your packaged parcel and returns QR code.
- Show the QR code to a member of staff.
- The staff member will scan your code and accept the parcel.
- Keep your electronic drop-off confirmation for your records.
InPost Shops may not provide a printed receipt. If InPost has your email address, you should receive an electronic confirmation once your parcel has been accepted.
Do I Need to Print a Returns Label?
No. InPost QR-code returns are print-free.
You can display your QR code directly from your mobile phone.
Once your parcel has been collected, InPost will apply the necessary shipping label.
Please follow the instructions supplied with your authorised return.
Where Can I Find an InPost Drop-Off Location?
Use the InPost Locker and Shop Finder to find nearby locations.
Before travelling, check the location's availability, opening hours and suitability for your parcel.
Locker capacity can change throughout the day, so we recommend checking shortly before your visit.
What If My InPost QR Code Doesn't Work?
If your QR code cannot be scanned:
- Make sure you're using the correct InPost returns QR code.
- Increase your phone's screen brightness and ensure the entire code is visible.
- Check that your chosen location accepts InPost returns.
- Try another available InPost location if necessary.
If you're using a locker, follow any alternative instructions displayed on the screen.
If the problem continues, please contact Morphy Richards Customer Support with your order number and details of the issue.
Do not leave your parcel unless the drop-off has been successfully accepted.
How Can I Track My InPost Return?
Once your parcel has been accepted, you can follow its progress using the tracking information supplied with your return.
Visit the InPost website to access parcel tracking.
Please retain your drop-off confirmation until your return has been received and your refund or replacement has been processed.
What If I Haven't Received My InPost Returns QR Code?
An InPost returns QR code must be issued as part of an authorised return.
If you purchased your product directly from Morphy Richards and need to arrange a return, please visit our Online Returns Centre.
If you've already arranged a return but haven't received your QR code, please contact Customer Support.
Our Online Returns Centre is available for orders purchased directly from morphyrichards.co.uk.
Can I Arrange My Own Return Instead?
We recommend using the authorised return method provided by Morphy Richards.
For change-of-mind returns, if you choose to arrange your own courier or postal service, Morphy Richards will not reimburse those costs.
You are responsible for securely packaging your parcel and sending it to the correct return address.
If your product is faulty, damaged or incorrect, please contact us before arranging alternative postage so we can advise on the appropriate return arrangements.
Need Further Help?
If you're having difficulty using your InPost QR code or finding a suitable drop-off location, please contact Morphy Richards Customer Support.
Please include your order number and a brief description of the issue.