If you've purchased a product directly from the Morphy Richards UK website and would like to return it, your eligibility will depend on when you received your order, the reason for the return and the condition of the product.
We offer a 30-day returns policy for eligible change-of-mind purchases. You also have statutory rights under UK consumer law, which are separate from our additional returns policy.
Can I Return an Item If I've Changed My Mind?
If you've purchased directly from morphyrichards.co.uk, you may be eligible to return your item under either our 30-day returns policy or your statutory cancellation rights.
Our 30-Day Returns Policy
For change-of-mind returns under our additional 30-day policy:
- You must request your return within 30 days of delivery.
- The product must be unused and in its original packaging.
- All accessories, components and supplied items must be included.
- The product must be returned in a suitable condition for inspection.
If these conditions aren't met, your return may not qualify under our additional 30-day policy.
Your Statutory 14-Day Cancellation Right
Under the Consumer Contracts Regulations 2013, customers purchasing online generally have the right to cancel their order within 14 days of receiving their goods, without needing to provide a reason.
If you exercise this right:
- You must notify us of your decision to cancel within 14 days of receiving your goods.
- You then have a further 14 days to send the goods back.
- You may inspect the product as you would reasonably be permitted to do in a shop.
- You may be responsible for a reduction in the refund if the product has been handled beyond what is necessary to establish its nature, characteristics and functioning.
Original packaging is not a legal requirement for exercising your statutory cancellation rights. However, you are responsible for packaging the product securely to prevent damage during its return.
These statutory rights are separate from our additional 30-day returns policy and cannot be removed by its conditions.
Can I Return a Product That Has Been Used?
This depends on the reason for your return.
Change-of-mind returns: Under our additional 30-day policy, products must be unused and in their original packaging.
Under your statutory cancellation rights, you may inspect the product to establish its nature, characteristics and functioning. However, handling it beyond what is necessary may result in a deduction from your refund.
Faulty products: If your product is faulty, your rights under the Consumer Rights Act 2015 apply separately. A product does not have to be unused to qualify for an appropriate remedy where a fault is established.
What If I No Longer Have the Original Packaging?
For returns under our additional 30-day change-of-mind policy, the product must be in its original packaging.
However, not having the original packaging does not automatically prevent you from exercising your statutory 14-day cancellation right.
You must ensure the product is securely packaged for its return.
Morphy Richards does not supply replacement packaging for change-of-mind returns. If you no longer have suitable packaging, you will need to source this yourself.
Can I Return a Product Purchased from Another Retailer?
If you purchased your product from Amazon, Argos, B&M or another retailer or marketplace, please contact the original seller to arrange a change-of-mind return or refund.
The retailer you purchased from is responsible for your statutory rights under the sales contract.
If your product develops a fault, you may also be eligible for assistance under the Morphy Richards manufacturer's warranty, subject to its terms and proof-of-purchase requirements.
What If My Product Is Faulty, Damaged or Incorrect?
If your product is faulty, arrives damaged or you receive an incorrect item, different rights and return arrangements may apply.
Your rights under the Consumer Rights Act 2015 are separate from our change-of-mind returns policy.
Depending on the circumstances, you may be entitled to a refund, repair or replacement.
For products purchased directly from Morphy Richards, please contact our Customer Support team so we can assess the issue and advise on the appropriate next steps.
If your order arrived damaged, please see our Damaged on Delivery guide.
Will I Have to Pay to Return My Item?
If you're returning an item because you've changed your mind, return delivery charges may apply. The cost will depend on the product and the return method.
We recommend arranging your return through our Online Returns Centre, where the available return options and applicable charges will be provided.
If you choose to arrange your own return using a courier or postal service of your choice, Morphy Richards will not reimburse these costs for change-of-mind returns.
You are responsible for ensuring the product is securely packaged and returned to the correct address. We recommend using a tracked service and retaining your proof of postage until your refund has been processed.
If your product is faulty, damaged or incorrect, please contact our Customer Support team before arranging a return so we can provide the appropriate instructions.
Where a return is required because of a confirmed fault or an error on our part, your statutory rights regarding reasonable return costs will still apply.
When Will I Receive My Refund?
Once your return has been received, it will be inspected and your refund processed in accordance with the applicable returns policy and your statutory rights.
We aim to process eligible refunds within 14 days.
For statutory cancellations, the refund must generally be issued within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever is earlier.
Once issued, the time taken for the funds to appear in your account may depend on your payment provider.
How Do I Start a Return?
If you've purchased directly from Morphy Richards, you can begin your return through our Online Returns Centre.
You'll need your order details and the email address used at checkout.
For further instructions, see How to Cancel or Return an Order.
If your product is faulty, damaged or incorrect, please follow the relevant support guidance rather than assuming the standard change-of-mind return process applies.