If your Morphy Richards Soup Maker will not switch on, has no power, or will not start a cooking programme, follow the troubleshooting steps below.
The cause may be related to the power supply, lid positioning, appliance connections or safety protection.
Important: A soup maker with no lights or display may have a different problem from one that powers on but will not start cooking.
Step 1: Is Your Soup Maker Completely Without Power?
If your soup maker has no lights, no display and does not respond when switched on, check the following.
Check the Wall Socket
- Make sure the appliance is connected to a suitable mains socket.
- Check that the wall socket is switched on.
- If safe, test the socket using another suitable appliance.
- If the socket is working, try connecting the soup maker directly to another known working wall socket.
Avoid using overloaded extension leads or multi-plug adapters.
If the soup maker still has no power, continue with the checks below.
Check the Power Cable and Connections
Before inspecting the appliance, switch off the socket and unplug the soup maker.
- Check the visible power cable for damage, fraying or exposed wires.
- Check the plug for visible damage or signs of overheating.
- If your model has a detachable power cable, ensure it is securely connected according to the user manual.
- Check that the jug is correctly positioned on the base, where applicable.
- Ensure accessible electrical connections are clean and completely dry.
Do not use the appliance if the power cable, plug or electrical connections are damaged.
Never attempt to open the appliance or repair electrical components yourself.
Step 2: Does Your Soup Maker Have Power but Refuse to Start?
If the display illuminates, buttons respond or indicator lights are visible, but the appliance will not begin a cooking programme, check the lid and assembly.
Check the Lid Position
Some Morphy Richards Soup Makers have safety mechanisms that prevent a programme from operating unless the lid is correctly positioned.
- Switch off and unplug the appliance.
- Check that the lid is correctly fitted according to your model's instructions.
- Check for food residue or obstructions preventing the lid from closing correctly.
- Ensure the lid is securely positioned.
- Reconnect the appliance and attempt to select the appropriate programme.
Important: Lid mechanisms differ between models. Do not force the lid or attempt to bypass any safety mechanism.
Check the Jug and Base Position
For models with a separate jug and base:
- Ensure the jug is correctly seated.
- Check for visible obstructions around the connection points.
- Make sure the electrical contact areas are completely dry.
Do not insert objects into electrical connections or attempt to adjust internal components.
Step 3: Has Your Soup Maker Recently Been Used?
If your soup maker stopped working after completing a cooking programme or during repeated use, it may have activated a thermal protection mechanism.
Some models contain safety protection designed to interrupt operation if excessive temperatures are detected.
Allow the Appliance to Cool
- Switch off and unplug the soup maker.
- Allow it to cool completely, following your model's instructions.
- Check for food residue or signs of overheating.
- Clean the appliance if required, following the user manual.
- Once fully cooled, reconnect the appliance and check whether it powers on normally.
If the appliance repeatedly stops or loses power, do not continue restarting it.
A soup maker restarting after cooling does not necessarily confirm that the appliance is fault-free.
For appliances that stop during cooking rather than failing to power on, see:
Soup Maker Cutting Out During Cycle – Troubleshooting
Step 4: Check for Error Messages or Warning Lights
If your soup maker displays an error code, flashing indicator or unusual warning message, the appliance may be indicating a specific operating condition.
Record the error message and check the instructions for your model.
For an E1 error, see:
E1 Error Code on Morphy Richards Soup Maker
Do not repeatedly restart the appliance if the same error continues to appear.
When Should I Stop Using My Soup Maker?
Stop using the appliance and disconnect it from the mains if safe to do so if you notice:
- A damaged power cable or plug.
- Exposed wires.
- Smoke, sparking or an unusual electrical burning smell.
- Signs of overheating or melting.
- Moisture inside electrical connections.
- The appliance repeatedly tripping the electrical supply.
Do not attempt to repair the appliance or bypass its safety mechanisms.
If your soup maker is tripping the electrical supply, see:
Soup Maker Tripping Electrics – Troubleshooting
What If My Soup Maker Still Won't Turn On?
If your soup maker remains without power or will not start a programme after completing the relevant checks, please contact our Customer Support team.
To help us investigate without unnecessary delays, please provide:
- Model number: The model and serial numbers shown on the appliance's rating label.
- Description of the problem: Confirm whether the appliance has no lights or display, or whether it powers on but will not start a programme.
- When the issue started: Explain whether the problem occurred during cooking, after completing a programme or when attempting to use the appliance.
- Lid and jug checks: Confirm whether the lid and jug are correctly positioned.
- Power supply checks: Confirm whether you have tested a known working wall socket.
- Error messages: Provide details or photographs of any warning lights or error codes.
- Previous troubleshooting: Explain which steps you have already attempted and whether they made any difference.
- Photographs or videos: Where safe and appropriate, provide visual evidence of the issue.
Our team will review the information, advise on any further appropriate troubleshooting and assess the available support options, including warranty assistance where applicable.
Summary – Soup Maker Not Turning On
If your Morphy Richards Soup Maker will not switch on or start:
- Check that the wall socket is working.
- Inspect the visible power cable and plug for damage.
- Ensure the lid and jug are correctly positioned.
- Check that electrical connections are dry.
- Allow the appliance to cool if it has recently been used.
- Check for error messages or warning lights.
- Stop using the appliance if there are signs of electrical damage or repeated failures.
If the issue continues after following the appropriate troubleshooting steps, contact Customer Support for further assistance.