Is the sauté function not working on your Morphy Richards 501020 Total Control Soup Maker? Learn how it should operate, common causes, and how to fix it safely.
If the sauté function on your Morphy Richards 501020 Total Control Soup Maker is not heating, not activating, or not behaving as expected, this is usually related to setup, lid positioning, or programme operation — not a heating fault.
The 501020 operates differently from older sauté models, so it’s important to follow the correct method.
🧑🍳 How Sauté Works on the 501020
On this model:
The lid must be fitted correctly for sauté to operate.
The sauté function is selected via the control panel.
Oil is heated first.
Ingredients are added once the oil is hot.
Stirring may be required during cooking.
Unlike earlier sauté models, this version does not rely on an exposed lid micro-switch plunger.
⚠️ Common Reasons the Sauté Function May Not Work
1️⃣ Lid Not Positioned Correctly
The 501020 includes safety interlocks.
If the lid is:
Not fully aligned
Not locked into position
Or not seated correctly
The sauté function will not activate.
✔ Remove and refit the lid securely, ensuring it sits flush and locked.
2️⃣ Incorrect Programme Selection
Ensure you have selected the Sauté function specifically.
Some heating programmes will not activate sauté-style base heating in the same way.
✔ Unplug the unit for 60 seconds to reset.
✔ Plug back in and reselect the Sauté function.
3️⃣ Thermal Protection Has Activated
If the unit was previously:
Overfilled
Used with insufficient oil/liquid
Allowed to run dry
Or food burned onto the base
The internal thermal cut-out may temporarily disable heating.
✔ Allow the appliance to cool completely (at least 30 minutes).
✔ Clean the base thoroughly.
✔ Retry the sauté function.
4️⃣ Burnt Residue on the Heating Plate
Food stuck to the base can prevent proper heat transfer and may trigger safety shut-off.
✔ Ensure the base plate is fully clean.
✔ Remove any burnt-on food.
✔ Try running a short sauté cycle with oil only to test.
5️⃣ Overfilling the Jug
When ingredients exceed the maximum fill line:
Heat distribution becomes uneven
Safety systems may prevent operation
✔ Always stay between the MIN and MAX lines.
🧪 Safe Test Procedure
To confirm whether the issue persists:
1️⃣ Ensure the lid is correctly fitted.
2️⃣ Add a small amount of oil only.
3️⃣ Select the Sauté function.
4️⃣ Allow a few minutes for heating to begin.
If the oil begins to warm, the unit is functioning correctly.
❗ Important Notes
The sauté function will not operate with the lid removed.
Always add oil before heating — running dry can trigger thermal protection.
Never attempt to bypass safety mechanisms.
Do not immerse the base unit in water.
📝 When to Contact Support
If:
The sauté function does not heat at all
The unit shows display errors
The programme cancels immediately
Or the issue persists after cooling and cleaning
Complete a warranty claim form here.
Providing your proof of purchase allows our team to assess your case quickly and efficiently.
✅ Quick Summary
For the 501020 Total Control:
✔ Lid must be fitted
✔ Correct programme must be selected
✔ Do not overfill
✔ Clean base thoroughly
✔ Allow cooling if thermal cut-out activates
Most sauté issues are caused by setup or safety protection — not a permanent fault.