Why Is My Soup Maker Displaying E1?
If your Morphy Richards Soup Maker is showing an E1 error code, this is not usually a fault.
E1 is a safety protection warning. It typically means the appliance has detected one of the following:
The jug is overfilled
Ingredients are touching the lid probe/sensor
The mixture is too thick
The unit has overheated due to repeated cycles
The blend function has been used continuously for too long
The appliance will pause operation to protect the heating element and motor.
✅ Step 1: Check Fill Levels
The most common cause of an E1 error is overfilling.
1️⃣ Switch off and unplug the appliance.
2️⃣ Remove the lid carefully.
3️⃣ Check that ingredients sit between the MIN and MAX lines.
If the mixture is above the MAX line:
Remove some ingredients.
Stir gently to redistribute contents evenly.
Ensure nothing is pressing against the underside of the lid.
If food touches the probe on the underside of the lid, the appliance may not operate correctly and can trigger E1.
🧼 Step 2: Clean the Lid Sensor / Probe
Food splashes or residue on the lid probe can interfere with operation.
1️⃣ Allow the unit to cool.
2️⃣ Wipe the underside of the lid with a warm, damp cloth.
3️⃣ Ensure the probe/sensor area is completely clean and dry.
Even a small amount of dried residue can cause repeated error codes.
🔄 Step 3: Reset the Soup Maker
After cleaning and adjusting fill levels, reset the appliance:
1️⃣ Press and hold the Start/Stop button for 5–10 seconds.
2️⃣ Release the button.
3️⃣ Wait a few moments for the unit to reset.
4️⃣ Restart your chosen programme.
🌡️ Step 4: Allow the Appliance to Cool
If you have run multiple cycles back-to-back, the safety thermostat may activate.
Your soup maker is designed to cut power if:
It runs continuously for 3 or more full cycles
The blend function is used for longer than 20 seconds at a time
If this happens:
Remove food from the jug.
Allow the appliance to cool for 30 minutes.
If the blend function cuts out, wait 10 seconds before using it again.
This is normal overheating protection and not a fault.
🔎 Why Does E1 Happen?
E1 can appear if:
The jug is overfilled
Ingredients expand during cooking and exceed the MAX line
Thick recipes reduce circulation
The lid sensor is obstructed
The appliance has not been cleaned thoroughly
The unit needs to cool after repeated use
Maintaining correct ingredient levels and cleaning regularly prevents most E1 errors.
🛠 How to Prevent E1 in Future
✔ Always add ingredients between the MIN and MAX lines
✔ Add hot stock or water first, then solids
✔ Do not overpack dense vegetables
✔ Clean the lid and probe after every use
✔ Allow cooling time between repeated cycles
✔ Add milk or cream towards the end of cooking
✔ Key Takeaway
The E1 error code on a Morphy Richards Soup Maker is almost always caused by overfilling, thick ingredients, or the lid sensor detecting obstruction.
It is a built-in safety feature designed to protect your appliance — not a sign of a manufacturing defect.