If your Morphy Richards Soup Maker isn’t heating or cooking properly, don’t worry — most issues are easy to troubleshoot. From ingredient placement to thermal cut-outs, this guide covers everything you need to know to get your soup steaming again!
🌟 Common Causes
Overfilled Jug
Soup Makers have a MAX fill line for a reason. Overfilling can trigger the overfill sensor, preventing the unit from heating. Always keep liquid between MIN and MAX.Thermal Cut-Out Activated ⚠️
The safety thermostat may cut the power if the appliance is overused (multiple cycles back-to-back) or if ingredients touch the thermal sensor at the base.Ingredient Order & Density
Heavy ingredients (like root vegetables) should be added after the liquid. If they sit directly on the heating element or base, the thermal sensor may prevent heating.Frozen or Very Cold Ingredients ❄️
Cold ingredients can delay the heating process. Let frozen items thaw slightly or add a bit more liquid to help them heat evenly.Incorrect Program Selection
Some settings, like Chunky Soup, heat ingredients but may not blend fully. Always use the Smooth or Blend program for soups that need thorough heating and blending.Electrical / Socket Issues
Ensure the Soup Maker is plugged into a working wall socket. Avoid using extension leads, and try a different socket if needed.
🔧 Step-by-Step Troubleshooting
1️⃣ Check Fill Level
Ensure liquid is between MIN and MAX.
Add liquid first, then dense vegetables, then lighter ingredients.
2️⃣ Inspect the Thermal Sensor Area
Remove the lid and check the base of the jug for stuck food or burnt residue.
Clean thoroughly and try heating with just water to test the appliance.
3️⃣ Allow the Appliance to Cool
If the Soup Maker has run multiple cycles, the safety cut-out may be active.
Let it cool for 10–30 minutes before restarting.
4️⃣ Verify Program Selection
Use Smooth Soup for full cooking and blending.
For pre-cooked soups, the Blend function can heat slightly, but avoid expecting full cooking from heating-only modes.
5️⃣ Consider Ingredient Temperature
Frozen or chilled ingredients take longer to heat.
Tip: Allow ingredients to reach room temperature when possible, or add slightly extra liquid to improve heat circulation.
6️⃣ Check Your Power Source
Plug directly into a wall socket.
Avoid overloaded sockets or extension leads.
💡 Quick Tips for Perfectly Heated Soup
Hot Liquid first: Creates a buffer between ingredients and the heating element.
Don’t overfill: Prevents overfill sensor cut-outs.
Clean base regularly: Stuck food can stop heating.
Follow recipes carefully: The order of ingredients matters for thermal sensors.
Check ingredient temperature: Avoid using fully frozen ingredients for faster cooking.
📝 When to Contact the Help Centre
If your Soup Maker still doesn’t heat after these checks:
Submit a warranty claim form here.
This ensures we capture all the information needed to assess the appliance.
Our team will guide you safely through troubleshooting or replacement if needed.
✅ Key Takeaways
Always fill between MIN and MAX and add liquid first.
Heavy ingredients should never sit directly on the base.
Frozen or very cold ingredients may affect heating — thaw or add extra liquid.
Let the appliance cool if the thermal sensor has triggered.
Use the Help Centre form for persistent issues — it’s the fastest way to get support.