If your Morphy Richards Soup Maker has a blank, flickering, unresponsive or partially visible display, there are several possible causes.
Depending on your model, the issue may relate to the power supply, how the appliance is assembled or a problem with the display or internal electronics.
This guide will help you identify what to check and when to contact us for further assistance.
1. Is the Display Completely Blank?
If nothing appears on the display when you switch on your soup maker, start by checking whether the appliance is receiving power.
What should I check?
- Make sure the appliance is switched on, where applicable.
- Check that the mains plug is securely connected.
- Check that the wall socket is switched on.
- If there are no signs of electrical damage or other safety concerns, check whether the socket works using another suitable appliance.
- Ensure the soup maker is assembled correctly according to your model's instructions.
Some models have safety mechanisms that prevent operation if components are not correctly positioned.
If the display remains completely blank, see our related guide:
Morphy Richards Soup Maker Not Turning On or Starting – Troubleshooting
If the appliance has power but the display doesn't illuminate, there may be an issue requiring further investigation.
2. Is the Display Flickering or Switching On and Off?
A display that repeatedly flickers, dims or switches off unexpectedly may indicate an intermittent power or electrical issue.
Possible causes include:
- An unreliable power connection.
- An issue with the appliance's electrical connections.
- A possible fault with the display or internal electronics.
What should I do?
Switch off and unplug the appliance.
Check the mains plug and visible power cable for signs of damage.
If there are no signs of damage, moisture, overheating or electrical problems, ensure the plug is securely connected to a suitable wall socket.
If the display continues to flicker or repeatedly loses power, stop using the appliance and contact Customer Support.
Do not repeatedly restart the appliance to investigate an intermittent electrical problem.
3. Is Part of the Display Missing or Difficult to Read?
If your soup maker powers on but some numbers, symbols or sections of the display are missing, the issue may be with the display itself.
Examples include:
- Missing numbers or segments.
- Symbols that only partially illuminate.
- A display that is unusually dim.
- A screen that becomes unreadable during normal use.
These symptoms may indicate an issue with the display or internal electronic components.
If the display is difficult to read and you cannot reliably confirm the selected programme or operating status, stop using the appliance and contact Customer Support.
Do not dismantle the appliance or attempt to access the display components.
4. Check That the Appliance Is Assembled Correctly
Depending on your model, the lid, jug or other components may need to be correctly positioned before the soup maker will operate.
If the display illuminates but the appliance won't respond:
- Switch off and unplug the appliance.
- Allow it to cool before handling the jug or lid.
- Check that the components are correctly fitted according to your model's instructions.
- Ensure there is no trapped food or residue preventing the lid from fitting correctly.
- Check whether the display is showing a warning or error code.
Important: An incorrectly fitted lid may prevent a programme from starting, but this does not necessarily explain a completely blank or flickering display.
Never attempt to bypass a lid switch or safety mechanism.
5. Check for Spills or Moisture
Soup makers contain electrical components that must be protected from liquid.
Spills, condensation or moisture around electrical connections can potentially interfere with safe operation.
If liquid has entered or collected around the appliance's electrical connections:
- Switch off and unplug the appliance, provided it is safe to do so.
- Do not reconnect it to the mains.
- Do not attempt to test whether the display has recovered.
- Do not immerse electrical components in water.
- Contact Customer Support for advice.
If you notice corrosion, discolouration, damaged contacts or signs of overheating, do not use the appliance.
Important: Simply allowing an appliance to dry does not establish that its electrical components are safe to use.
6. Is the Display Showing an Error Code?
If your soup maker displays a letter, number or warning symbol, this may be an error indication rather than a display fault.
Error codes and warning indicators can vary depending on the model.
For example, some Morphy Richards Soup Makers display an E1 warning associated with the overfill detection system.
If your appliance displays E1, see:
Morphy Richards Soup Maker E1 Error Code – Troubleshooting
If you see a different error code or warning, make a note of the exact message and your model number before contacting Customer Support.
Do not assume that an error code means the display itself is faulty.
7. Can I Reset the Display?
If the display is illuminated but temporarily unresponsive, and there are no signs of moisture, damage, overheating, unusual smells or other electrical problems, you may switch off and unplug the appliance.
Allow it to cool, then reconnect it in accordance with your model's instructions.
This may resolve a temporary interruption in operation, but it is not a guaranteed reset procedure or a repair for a faulty display.
If the issue returns, stop using the appliance and contact Customer Support.
Do not repeatedly disconnect and reconnect the appliance to investigate a recurring display problem.
8. When Should I Contact Morphy Richards?
Please contact Customer Support if:
- The display remains blank despite a confirmed working power supply.
- The screen repeatedly flickers or switches off.
- Numbers or symbols are missing from the display.
- The display is illuminated but the controls remain unresponsive.
- The appliance shows an error code that you cannot resolve using the relevant guidance.
- You suspect moisture has reached electrical components.
- There are signs of damage, overheating, smoke or unusual electrical smells.
If the appliance causes your household electrics to trip, stop using it immediately and see:
Soup Maker Tripping Electrics – Causes & Troubleshooting
You can contact our Customer Support team here.
Please include your soup maker's model number and describe what happens when you switch it on.
If possible, provide a clear photograph of the display showing the issue. Only take a photograph while the appliance is operating if it is safe to do so.
Our team will review the information and advise on the appropriate next steps.
Summary – Soup Maker Display Problems
If your Morphy Richards Soup Maker display isn't working correctly:
- Check the mains power supply if the screen is completely blank.
- Ensure the appliance is assembled correctly.
- Distinguish between a display fault and an error code.
- Stop using the appliance if the display repeatedly flickers or loses power.
- Never reconnect an appliance if moisture may have reached its electrical connections.
- Contact Customer Support if the display remains faulty or unresponsive.
A persistent blank, flickering or incomplete display may indicate an electrical or electronic fault requiring further investigation.
We're here to help you identify the problem and advise on the appropriate resolution.