If you've purchased a Morphy Richards appliance and discovered that an accessory or part is missing, damaged or defective, we're here to help.
Before arranging a return, there are a few things you can check. Where possible, we'll try to source and supply the required accessory separately, helping you avoid returning the entire appliance.
The appropriate solution will depend on the product, the accessory required and the circumstances of your enquiry.
What Should I Do If an Accessory Is Missing?
If an accessory appears to be missing from your new appliance, please check the original packaging carefully before contacting us.
Some accessories may be:
- Packed inside the appliance itself.
- Stored in smaller boxes or internal compartments.
- Secured within protective packaging.
- Packaged separately from the main appliance.
Check your user manual to confirm which accessories should be included with your specific model.
Accessories can vary between models, even where appliances look similar.
You can find your product's instructions here:
Morphy Richards User Manuals – Find & Download
If you've checked the packaging and confirmed that an accessory listed as included is missing, please follow the guidance below.
What If an Accessory Arrived Damaged?
If an accessory was damaged when you received your appliance, please avoid using the damaged part.
Rather than returning the entire appliance immediately, our Customer Support team can review whether a replacement accessory is available.
We'll need photographs showing the damage and your proof of purchase to help us assess the enquiry.
Please keep the damaged accessory and any relevant packaging until we've confirmed the next steps.
Can Morphy Richards Supply a Missing or Damaged Accessory?
Where possible, we'll try to source and supply a replacement accessory for your appliance.
This may be an option if:
- An accessory included with your appliance is missing.
- An accessory arrived damaged.
- An accessory appears to have developed a manufacturing defect.
However, replacement accessories are not available separately for every product.
All requests are subject to assessment, and replacement parts depend on availability. We cannot guarantee that an individual accessory can be supplied.
If we're unable to source the required part, we'll explain the available options.
What Information Do I Need to Provide?
To help us identify the correct accessory and assess your enquiry, please provide the following information when contacting our Customer Support team.
1. Product Model Number
You'll usually find the model number on the rating label attached to your appliance.
This allows us to identify the correct product and check which accessories are compatible.
2. Proof of Purchase
Please provide a copy of your receipt, invoice or order confirmation showing:
- The retailer where the appliance was purchased.
- The purchase date.
- The product purchased.
Proof of purchase is required to validate the purchase and assess your request.
3. Photographs of the Accessory
If the accessory is damaged or defective, please provide:
- A clear photograph showing the complete accessory.
- A close-up photograph clearly showing the damage or issue.
If the accessory is missing, please provide the accessory name or description and, where possible, a photograph or screenshot from your user manual identifying the part required.
This will help us confirm exactly which accessory you need.
4. Description of the Issue
Please explain whether:
- The accessory was missing when you opened the packaging.
- The accessory arrived damaged.
- The accessory became damaged or stopped working during normal use.
If the accessory has become damaged during use, please explain what happened and how long you've been using the appliance.
Providing this information from the outset will help us review your enquiry without unnecessary delays.
Are Missing or Damaged Accessories Covered Under Warranty?
The appropriate resolution depends on when and how the issue occurred.
Missing accessories on arrival
If an accessory that should have been included with your appliance is missing, we'll review the purchase details and check whether the required part can be supplied.
Accessories damaged on arrival
If an accessory arrived damaged, we'll assess the photographs and purchase information to determine the appropriate next steps.
Manufacturing Defects
If an accessory develops a fault during normal use, warranty coverage will depend on the type of part, the nature of the fault and the applicable warranty terms.
Consumable parts have different warranty conditions from the main appliance, so not all accessories are covered for the appliance's full warranty period.
For further information, please see What Does the Morphy Richards Warranty Cover?
Accidental damage, loss and normal wear
Accessories that have been lost, accidentally damaged or affected by normal wear are not generally covered under the manufacturer's warranty.
Where available, a replacement accessory may need to be purchased.
Your statutory consumer rights remain separate from the manufacturer's warranty.
Can I Buy a Replacement Accessory?
Replacement accessories and spare parts may be available for certain Morphy Richards products.
Availability depends on the model, the part required and whether the accessory is supplied separately.
If you've lost an accessory or need to replace a part that has been accidentally damaged, our team may be able to advise whether a replacement is available.
Not all accessories can be purchased or supplied individually.
How Do I Request a Missing or Damaged Accessory?
If you've completed the checks above and need assistance, please contact our Customer Support team.
Before submitting your enquiry, please ensure you have:
- Your appliance's model number.
- Proof of purchase.
- The name or description of the accessory required.
- Clear photographs of the accessory and damage, where applicable.
- A brief explanation of whether the accessory was missing, damaged on arrival or developed an issue during use.
Contact Morphy Richards Customer Support
We'll review the information provided and, where possible, check whether the required accessory can be sourced and supplied.
Please note: Replacement accessories are subject to availability and assessment. Where an individual part cannot be supplied, we'll advise you of the appropriate next steps.