If you've placed an order on the Morphy Richards website and realised that your delivery address is incorrect, it's important to act as quickly as possible.
Once an order has been placed, we're unable to amend the delivery address. However, depending on how far your order has progressed, we may be able to request a cancellation or ask the courier to return the parcel to us.
Please read the guidance below to understand your options.
Can I Change My Delivery Address Before My Order Is Dispatched?
Unfortunately, we cannot change the delivery address once an order has been placed and confirmed.
Our orders are sent for processing promptly, so amendments cannot be made directly to an existing order.
If you've entered an incorrect address, please contact our Customer Support team as soon as possible.
For security and order verification, you must contact us using the same email address provided when placing your order.
Please include your Morphy Richards order number and explain that the delivery address is incorrect.
If your order hasn't progressed too far through processing, we may be able to cancel it so you can place a new order with the correct delivery details.
Cancellation cannot be guaranteed, even if you haven't received your shipping confirmation.
What If My Order Has Already Been Dispatched?
Once your order has been dispatched, we're unable to change the delivery address or redirect the parcel to a different address.
If you've entered an incorrect address, please contact our Customer Support team as soon as possible using the email address provided at checkout.
Where possible, we may request that the courier stops the delivery and returns the parcel to us. This is known as a Return to Sender (RTS) request.
Please be aware that:
- A Return to Sender request is not guaranteed to succeed.
- The courier may still attempt delivery to the original address.
- We cannot guarantee that a parcel can be intercepted once it has entered the courier's delivery network.
- A replacement order cannot automatically be arranged while the original parcel is still in transit.
We'll advise you of the available options based on your order's status.
What Happens If the Courier Returns My Parcel?
If the courier successfully returns your parcel to us, we'll review the returned order and arrange the appropriate refund in accordance with our Terms of Sale and applicable consumer rights.
If you still require the product, you'll need to place a new order using the correct delivery address.
We cannot automatically resend the original order to a different address.
What If My Order Is Delivered to the Incorrect Address?
If the parcel is delivered to the address entered at checkout, we'll need to review the circumstances before determining the appropriate next steps.
This may include checking the original delivery details, tracking information and proof of delivery.
If the address provided at checkout was incorrect, this may affect the options available to recover the parcel.
However, a parcel being marked as delivered does not automatically resolve every delivery dispute. Any concerns about delivery will be assessed in accordance with the circumstances and your applicable consumer rights.
If you believe your parcel has been delivered incorrectly, please contact us using the email address provided when placing your order.
Can I Change My Address Through the DPD App?
DPD may offer delivery-management options for eligible parcels, but these are subject to the delivery service and any restrictions applied to the shipment.
A change of delivery address is not guaranteed, and certain delivery options may be unavailable.
For example, age-restricted products may require additional checks and cannot be redirected to collection points.
You can view any available options through the official DPD app.
Please note that Morphy Richards cannot guarantee or authorise delivery changes made available through the courier's own service.
How Can I Avoid Delivery Address Problems?
Before completing your order, we recommend checking:
- Your house number or name and street address.
- Your postcode.
- Any flat, apartment or building details.
- Your email address and contact telephone number.
If you use a saved address or an express checkout service, please check that the correct delivery details have been selected before completing payment.
Where Can I Find More Information?
For information about cancelling an order or returning an item, please see our How to Cancel or Return an Order guide.
For tracking information and delivery updates, please see our Orders & Delivery guide.