Find answers to common questions about ordering directly from the Morphy Richards UK website, including delivery times, shipping charges, order confirmations and tracking.
Where Is My Order?
After placing an order on our website, you'll receive an order confirmation email confirming that we've received your order.
Once your order has been dispatched, we'll send a separate shipping confirmation email containing your tracking information.
You can check the latest available status of your dispatched order using our Track My Order service.
If your parcel is being delivered by DPD, our Tracking Your Morphy Richards Order with DPD guide explains how to track your parcel and view delivery updates.
How Long Does Delivery Take?
We aim to deliver orders within 2–3 working days, excluding weekends and public holidays.
Orders placed before 11am are generally processed within this timeframe. Orders placed after 11am may require an additional working day for processing.
Please note:
- Delivery times are estimates and may be affected by courier delays or other circumstances outside our control.
- Some locations and larger items may have different delivery arrangements.
- We do not currently offer next-day delivery.
For full details, please see our Delivery Information page.
How Much Does Delivery Cost?
Our standard delivery charges for eligible mainland Great Britain addresses are:
- Orders of £19.99 or more: Free standard delivery, excluding two-person delivery items.
- Orders below £19.99: £4.95 standard delivery.
- Large items requiring two-person delivery: £20 delivery charge.
Additional charges apply to certain locations, including Northern Ireland, the Highlands and Islands.
Delivery charges are calculated and displayed at checkout based on your order and delivery address.
For current charges and eligible postcodes, please refer to our Delivery Information page.
What If I Haven't Received My Order Confirmation Email?
You should receive an order confirmation email after successfully placing an order on our website.
If you haven't received it:
- Check your inbox, junk and spam folders, including any promotions folder.
- Search your emails for "Morphy Richards" to check whether the confirmation has been filtered into another folder.
- Check the email address used at checkout to make sure you're looking in the correct account.
- Check your order history, if you have a Morphy Richards customer account.
If you still cannot find your confirmation and are unsure whether your order was successfully placed, please contact our Customer Support team.
Please include your name, the email address used at checkout and the approximate date of purchase so we can help locate your order.
Remember: Your order confirmation and shipping confirmation are different emails. Tracking information is sent once your order has been dispatched.
What If I Haven't Received My Shipping Confirmation or Tracking Information?
If you've received your order confirmation but haven't received a shipping confirmation, your order may still be awaiting dispatch.
Once your order has shipped, we'll email you the relevant tracking information.
Please check your inbox and junk or spam folders for the shipping confirmation.
If you've already received your tracking information but no updates are showing, please allow up to 24 hours for the tracking details to become available.
You can also check your order's progress through our Track My Order service.
What Should I Do If My Order Hasn't Arrived?
If your order hasn't arrived within the expected delivery timeframe, please check your tracking information before contacting us.
You can track your parcel using our Track My Order service.
If your tracking is updating:
If your parcel is still moving through the courier's delivery network and tracking updates are being provided, your delivery is progressing.
Occasional delays can occur during transit, so please continue to monitor your tracking for the latest delivery information and estimated delivery date. There is usually no need to contact our Customer Support team while your parcel is progressing normally.
If your tracking hasn't updated for four days:
If your parcel's tracking information has shown no movement or new updates for four consecutive days, please contact our Customer Support team with your order number and tracking details.
We'll review the tracking information and, where necessary, raise an investigation with DPD to establish the parcel's whereabouts.
If your parcel is marked as delivered but you haven't received it:
Please refer to our Delivery Problems & Solutions guides for the appropriate steps to take when a parcel is showing as delivered but cannot be located.
Do You Deliver to Northern Ireland, the Highlands and Islands?
Yes, we deliver to a range of locations across Northern Ireland, the Highlands and Islands.
Additional delivery charges may apply depending on the postcode and delivery service.
You can find the applicable locations, charges and delivery information on our Delivery Information page.
Do You Deliver Outside the UK?
We do not currently offer international delivery.
Delivery availability and charges for eligible destinations are detailed in our Delivery Information page.
Will All My Items Arrive Together?
If you've ordered more than one item, your order may be delivered in separate parcels.
This can happen when items require different packaging or delivery arrangements.
Where parcels are dispatched separately, tracking information may be provided for each shipment.
Please check your shipping confirmation and tracking details to see whether your order is arriving in more than one delivery.
What Happens If I'm Not Home When My Order Arrives?
If you're unavailable when the courier attempts delivery, the next steps will depend on the courier, delivery service and available delivery options.
Depending on the shipment, you may be able to:
- Arrange another delivery attempt.
- Select an eligible alternative delivery option.
- View information about an attempted delivery.
- Check whether your parcel has been delivered to an agreed location.
Not all delivery preferences are available for every order. Certain products, including age-restricted items, may require additional delivery checks and cannot be redirected to collection points.
If you choose a safe place, please ensure it's secure and suitable for receiving your parcel.
For DPD deliveries, please see our DPD Tracking Guide for more information about tracking and available delivery options.
Can I Change or Cancel My Order After Placing It?
We begin processing orders promptly, so changes or cancellations may not always be possible once an order has been placed.
If you need to amend or cancel your order, please refer to our Changing and Cancelling Orders section for the appropriate guidance.
If your order has already been dispatched, it may no longer be possible to stop delivery.
Where Can I Find Further Delivery Help?
If you're looking for information about tracking, delivery charges or expected delivery times, please use the guidance above.
For issues such as a parcel marked as delivered but not received, damaged deliveries or missing items, please refer to our Delivery Problems & Solutions section.
Our dedicated troubleshooting guides explain what to check and the appropriate next steps for your particular delivery issue.