Once you've placed an order directly through the Morphy Richards website, we'll keep you updated by email as your order is processed and dispatched.
If your parcel is being delivered by DPD, you can track its progress online and receive updates about your expected delivery.
When Will I Receive My Tracking Information?
After placing your order, you'll receive two separate emails from Morphy Richards:
- Order confirmation: Sent after you've placed your order to confirm we've received it.
- Shipping confirmation: Sent once your order has been dispatched, containing your courier and tracking information.
Your order confirmation does not mean your parcel has been dispatched.
Once your shipping confirmation has been sent, you can begin tracking your parcel. Please allow up to 24 hours for the first tracking updates to appear.
How Do I Track My DPD Delivery?
You can track your order using either our tracking service or DPD's website.
Option 1: Track through Morphy Richards
- Visit our Track My Order service.
- Enter the requested order or tracking details.
- View the latest available delivery updates.
Option 2: Track directly with DPD
- Locate your shipping confirmation email from Morphy Richards.
- Find your DPD tracking number.
- Visit DPD Parcel Tracking.
- Enter your tracking details when prompted.
- View your parcel's latest status and estimated delivery information.
Tracking information is updated as your parcel progresses through DPD's delivery network.
Will DPD Tell Me When My Parcel Is Being Delivered?
DPD send delivery notifications by email or text message using the contact details provided with your order.
Depending on your parcel's progress, these notifications may include:
- Confirmation that DPD has received your parcel.
- Updates as your parcel moves through the delivery network.
- An estimated delivery date.
- An estimated delivery time window when available.
- Confirmation once your parcel has been delivered.
Delivery dates and time windows are estimates and may change during transit.
For the latest available information, please check your tracking details directly.
Can I Use the DPD App to Track My Order?
Yes. The official DPD app allows you to track your parcel, receive delivery notifications and manage available delivery preferences from your mobile device.
Depending on your delivery, you may be able to:
- Track your parcel's progress.
- Receive delivery notifications and estimated delivery times.
- View available delivery options.
- Manage eligible delivery preferences.
Please note that not all delivery options are available for every parcel. Certain orders, including age-restricted products, may have additional delivery requirements or restrictions.
You don't need to download the app to track your order. You can also use our Track My Order service or DPD's website.
What If My DPD Tracking Hasn't Updated?
If your parcel hasn't arrived when expected, please check its latest tracking status before contacting us.
If your parcel is still moving through the delivery network:
If DPD is providing tracking updates and your parcel is progressing through its network, your delivery is still in transit.
Occasional delays can occur, so please continue to monitor your tracking information for the latest updates and estimated delivery date.
There is usually no need to contact our Customer Support team while your parcel is progressing normally.
If your tracking hasn't updated for four consecutive days:
If your parcel has shown no movement or new tracking updates for four consecutive days, please contact our Customer Support team.
Please provide your order number and tracking details so we can review the shipment and, where necessary, raise an investigation with DPD.
The four-day period is measured from the last tracking update, rather than the date your shipping confirmation was sent.
What If My DPD Parcel Is Marked as Delivered but I Haven't Received It?
If your tracking shows that your parcel has been delivered but you cannot locate it, please refer to our Delivery Problems & Solutions section.
This is different from a parcel that is still in transit and may require further investigation.
Where Can I Find More Information About My Order?
For general information about delivery times, shipping charges, order confirmations and delivery locations, please see our Orders & Delivery guide.
For delivery problems, including missing or damaged parcels, please visit our Delivery Problems & Solutions section.