If you've placed an order directly through the Morphy Richards UK website and would like to cancel it or return an item, the steps depend on whether your order has been dispatched or delivered.
This guide explains how to request a cancellation, arrange a change-of-mind return and understand what happens next.
Can I Cancel My Order Before It's Dispatched?
If you've placed an order by mistake or changed your mind, please contact our Customer Support team as soon as possible.
When contacting us, please:
- Use the same email address used when placing your order, for security and order verification.
- Include your Morphy Richards order number.
- Confirm that you'd like to cancel your order.
Our warehouse begins processing orders promptly, so cancellation is not always possible.
Even if your order hasn't been marked as dispatched, it may already be too far through picking or packing for us to stop it.
We'll check your order's status and confirm whether cancellation has been successful. Please don't assume your order has been cancelled until you've received confirmation.
If cancellation is successful before dispatch, we'll arrange a refund to your original payment method.
What If My Order Has Already Been Dispatched?
Once your order has been dispatched, we cannot guarantee that it can be stopped or cancelled before delivery.
Where possible, we may ask the courier to stop the delivery and return the parcel to us. However, this is not guaranteed, and the parcel may still be delivered.
If you receive the order and no longer want it, you can follow the returns process below.
You do not lose your statutory cancellation rights simply because your order has been dispatched.
How Long Do I Have to Change My Mind?
For eligible orders placed directly through our website, there are two cancellation periods to be aware of.
14-Day Statutory Cancellation Right
For most online purchases, you have a legal right to cancel within 14 days of receiving your goods, under the Consumer Contracts Regulations 2013.
You must tell us that you wish to cancel within this period. You then generally have a further 14 days to return the goods.
You may inspect the product as you would reasonably be able to in a shop. However, handling beyond what is necessary to establish its nature, characteristics and functioning may result in a deduction for any reduction in value.
Morphy Richards 30-Day Change-of-Mind Policy
In addition to your statutory rights, Morphy Richards offers a 30-day no-quibble cancellation policy, as set out in our Terms of Sale.
To use this additional policy, you must notify us within 30 days of receiving your goods.
Under this policy, items must be unused and returned in their original packaging, including the instruction manuals and supplied accessories.
The 30-day policy provides additional benefits and does not replace or reduce your statutory rights.
Certain products may be excluded from change-of-mind cancellation, including applicable personalised, perishable or unsealed hygiene-sensitive goods.
How Do I Request a Return?
For orders purchased directly from the Morphy Richards UK website, you can submit your return request through our online Returns Centre.
- Visit the Morphy Richards Returns Centre.
- Enter your order number and the email address used at checkout.
- Select the item you wish to return.
- Choose the appropriate return reason.
- Follow the on-screen instructions to submit your request.
Our team will review the request and provide the appropriate return instructions.
If you're exercising your statutory right to cancel, your cancellation notice is not dependent on our approval. The Returns Centre helps us administer your request and arrange the return.
Do I Have to Pay to Return an Item?
For a change-of-mind return, you may be responsible for the cost of returning the product, in accordance with our Terms of Sale and applicable consumer law.
The return method and any applicable charges will be explained as part of the returns process.
If your product is faulty, damaged or not as described, different rules apply, and you should not be charged the necessary return costs for a valid statutory remedy.
How Should I Prepare My Item for Return?
If you're returning an item because you've changed your mind, you are responsible for ensuring the product is securely packaged and protected for its return journey.
Please follow the return instructions provided by our team and ensure that you:
- Include all accessories, components and instruction manuals supplied with the product.
- Use the original packaging where available.
- Pack the product securely, using sufficient protective materials to prevent damage during transit.
- Keep your proof of postage or collection confirmation until your refund has been processed.
What If I No Longer Have the Original Packaging?
Morphy Richards does not provide replacement boxes, packaging or protective materials for change-of-mind returns. We do not hold spare product packaging, so we're unable to send replacement packaging or arrange packaging on your behalf.
If you've discarded the original packaging, you'll need to source suitable alternative packaging yourself, at your own expense, to ensure the product is adequately protected during transit.
Please be aware that:
- Under our additional 30-day change-of-mind policy, products must be unused and returned in their original packaging, in accordance with our Terms of Sale.
- Under your 14-day statutory cancellation rights, the absence of original packaging does not automatically prevent you from cancelling your order. However, the product must still be appropriately packaged for return, and a lawful deduction may apply if excessive handling has reduced its value.
Please do not return an appliance without suitable protective packaging, as this could result in damage during transit.
Do not send your item back until you've received the appropriate return instructions, as this may delay processing your return.
When Will I Receive My Refund?
Refund timescales depend on whether your order has been cancelled before dispatch or an item has been returned to us.
Orders Cancelled Before Dispatch
If we're able to cancel your order before it has been dispatched, we'll arrange a refund to your original payment method and send you confirmation once it has been processed.
Returned Orders
All returned items are checked and refunds are processed within 14 days, in accordance with applicable consumer rights and our returns policy.
For statutory change-of-mind cancellations, the 14-day refund period begins when we receive the returned goods or, if earlier, when you provide evidence that you've sent them back. Different arrangements may apply where we have offered to collect the goods.
Once your refund has been processed, you'll receive an email confirmation.
Refunds are issued to your original payment method. Please allow additional time for your bank or payment provider to make the funds available in your account.
What If My Product Is Faulty, Damaged or Incorrect?
If your product arrives faulty, damaged or incorrect, please select the appropriate reason when submitting your request through the Returns Centre.
These situations are different from simply changing your mind.
Your rights under the Consumer Rights Act 2015 may entitle you to a repair, replacement, refund or other remedy, depending on the circumstances.
For an item damaged during delivery, please see My Morphy Richards Order Arrived Damaged – What Should I Do?
What If I Purchased from Another Retailer?
If you purchased your product from Amazon, Argos, B&M or another retailer, please contact the retailer directly about cancelling or returning your order.
The Morphy Richards Returns Centre is intended for orders placed directly through our UK website.
Where Can I Find More Information?
For further details about return conditions and eligibility, please see our Return & Refund Eligibility guide.
You can also read our full Terms of Sale.
If you need help accessing the Returns Centre or have a question about an existing request, please contact Customer Support.