If you've received a Morphy Richards product that doesn't match its description or differs from what you ordered, we're here to help.
This may include receiving the wrong model, colour or product, or finding that an advertised feature or specification doesn't match the appliance you've received.
The next steps depend on where you purchased your product and the nature of the discrepancy.
What Should I Do If My Product Is Not as Described?
If you purchased directly from the Morphy Richards UK website, please contact our Customer Support team using the same email address you used to place your order.
This allows us to locate your order, verify your purchase and investigate your enquiry.
To help us assess the issue, please provide:
- Your Morphy Richards order number.
- The product model or item number.
- A clear description of how the product differs from what you ordered or what was advertised.
- Photographs of the product, packaging or model label, where relevant.
- A screenshot or link to the product information you believe is incorrect, if applicable.
Please ensure your enquiry is submitted from the email address associated with your original order, as this helps us verify your purchase and avoid unnecessary delays.
Once we've received the required information, our team will review your enquiry and advise on the appropriate next steps.
What If I've Received the Wrong Product?
If you've received a different product, model or colour from the one you ordered directly from Morphy Richards, please contact us before arranging a return.
We'll check your order details and investigate the discrepancy.
Where we've supplied an incorrect item, we'll arrange an appropriate resolution, which may include supplying the correct product or providing a refund, in accordance with your statutory rights.
You will not be responsible for reasonable return costs where we've supplied the wrong item.
Please retain the product and its packaging until we've confirmed the next steps.
What If My Product Doesn't Match Its Advertised Description?
If you've received the correct product but believe its features, specifications or performance differ from the information advertised at the time of purchase, please contact us with details of the discrepancy.
Our team may need to review:
- The product description and advertised specifications.
- The product model and any relevant manufacturing information.
- The user manual or product instructions.
- Photographs or other supporting evidence.
Not every difference in customer expectations means a product has been misdescribed. We may need to establish whether the product genuinely differs from the description provided at the time of sale.
If a product purchased directly from Morphy Richards is confirmed to be not as described, we'll advise on the appropriate remedy under the Consumer Rights Act 2015.
Morphy Richards does not offer a repair service.
What If I Purchased My Product from Another Retailer?
If you purchased your Morphy Richards product from Amazon, Argos, B&M or another retailer, your contract of sale is with that retailer.
If the product is not as described or you've received the wrong item, please contact the original retailer.
The selling retailer is responsible for resolving issues under your statutory rights under the Consumer Rights Act 2015.
Morphy Richards cannot refund a payment made to another retailer.
If your enquiry concerns a potential product fault rather than an incorrect description, you may also be eligible for assistance under the Morphy Richards manufacturer's warranty, subject to its terms.
How Do I Arrange a Return?
If you purchased directly from Morphy Richards and believe your product is not as described, please contact Customer Support before arranging a return.
Our team will assess the issue and confirm whether a return is required.
If a return is authorised, we'll provide the appropriate return instructions.
Please do not arrange your own paid return service without first contacting us.
Where a return is required because we've supplied an incorrect or misdescribed product, your statutory rights regarding reasonable return costs will apply.
What Happens After My Enquiry Has Been Assessed?
Depending on the circumstances and your statutory rights, the appropriate resolution may include:
- Supplying the correct product, where applicable and available.
- Providing a replacement product where appropriate.
- Issuing a refund where required.
We may need further information to establish the discrepancy before confirming the resolution.
Does the 30-Day Returns Policy Apply?
Our additional 30-day change-of-mind returns policy is separate from your statutory rights.
If a product is not as described, your rights under the Consumer Rights Act 2015 are not limited to the conditions of our change-of-mind policy.
For more information, please see Morphy Richards Returns & Refunds – Am I Eligible?.
Need Further Help?
If you purchased directly from Morphy Richards and believe your product is incorrect or not as described, please contact our Customer Support team.
Please include your order number and details of the discrepancy so we can investigate.