If you have recently purchased a Morphy Richards appliance and discovered that an accessory or part is missing, damaged, or defective, we’re here to help. Our commitment is to ensure you enjoy smart, reliable performance from every product. Review the following steps to arrange a resolution quickly and efficiently.
Check Your Packaging and Contents
First, verify all original packaging and internal compartments. Some accessories, such as filters, measuring cups, screws or detachable tools, may be packed inside the device or smaller boxes. Double-check the contents against the product manual’s contents list to confirm whether accessories are missing or simply misplaced.
Report Missing or Damaged Items
If you confirm any accessory is missing or arrived damaged, contact Morphy Richards Customer Support within 14 days of purchase for prompt assistance. Please have the following details ready: your product model, purchase receipt, a description of the issue, and any relevant photographs for damaged items.
What Happens Next
- Our team verifies your claim with the information provided.
- If eligible, we dispatch a replacement accessory directly to your address.
- If further information or return of faulty parts is required, we’ll advise next steps.
Exclusions and Warranty
Damage due to misuse, accidental loss, or parts not included with your model may not be covered. All Morphy Richards products come with a warranty; consult your manual or our website for eligibility, coverage periods, and exclusions relating to accessories and replacement parts.
Morphy Richards strives to make every experience seamless, from unboxing to everyday use. Missing or damaged accessories can happen occasionally, but our support team is ready to resolve these issues swiftly, upholding our tradition of smart, responsive service. For all questions or claims, please visit the Morphy Richards support site for detailed help.