At Morphy Richards, delivering smart, reliable service is at the heart of our brand. Occasionally, you may realise that you need to update your delivery address after placing an order. This guide explains what’s possible, the relevant timeframes, and the steps to take. Read on for practical advice and helpful next actions.
Understanding Morphy Richards Fulfilment Policy
For reasons of security and efficiency, Morphy Richards is unable to amend the delivery address once your order has been placed and confirmed. This includes all kitchen, household, or garment-care appliances and accessories. Orders are swiftly forwarded to our fulfilment team to ensure prompt delivery to your nominated address.
If Your Order Has Not Yet Shipped
- Contact Morphy Richards Support immediately via our website "Contact us".
- Have your order number and correct delivery address details ready.
- If it’s early enough, we may be able to cancel your order; you can then re-order using the correct address.
If Your Order Has Already Shipped
- We’re unable to change addresses after dispatch due to courier and security policies.
- Contact our customer support to request a return-to-sender (RTS) if delivery isn’t possible. We can raise an RTS request with the courier, but this cannot be guaranteed, and delivery may still be attempted. Please note that we cannot be held liable or issue a refund for an item that is delivered to the address provided at the point of sale.
- Once the returned item is received, we’ll process a full refund as per our returns policy.
Quick Tips for a Smooth Experience
- Double-check delivery details before confirming orders online.
- Register on our site for faster, hassle-free support and order tracking.
- Retain your order confirmation email for reference.
Your Next Steps
Morphy Richards aims for hassle-free delivery every time. While address modifications aren’t possible after placing an order, our dedicated support team helps with rapid resolutions, including returns and refunds where needed. For personalised support, use your order number and registered account, and enjoy the confidence of our customer-focused approach.