If you’ve placed an order with Morphy Richards and wish to cancel, we’re here to help, however, due to our fast dispatch process, cancellations are not always possible. Our warehouse team works quickly to pick, pack, and ship orders, which means even if your order status appears as “not dispatched,” it may already be too far along in the process for us to stop it. Additionally, whilst we answer your requests as quickly as possible, there can sometimes be a delay between when you send your request and when our team is able to read it.
How to Request Order Cancellation
To cancel an order before it has been dispatched, please:
- Contact Morphy Richards Customer Support as soon as possible via our website or helpline.
- Provide your order reference number and contact details.
- Confirm your wish to cancel before dispatch occurs.
What Happens Next?
Once you request cancellation, our support team will check the order status. If it has not yet been dispatched, we’ll process your cancellation. You will receive confirmation by email. If the order has already shipped, we’ll explain next steps for returns instead.
Refund Timelines
For successful cancellations before dispatch, full refunds are processed to your original payment method. Refunds typically appear within 5-7 working days depending on your bank provider. We’ll notify you once your refund is actioned, ensuring complete transparency throughout the process.
Cancelling your Morphy Richards order before dispatch is quick and hassle-free. Reach out to us as soon as possible, and we’ll handle the rest. Our smart, responsive team ensures you’re supported each step, demonstrating our commitment to practical, customer-centred service. For further help, please consult our FAQs or contact support directly.