Steam around the lid and water droplets on the underside of the lid are normal during slow cooking. If you notice smoke, a burning or electrical smell, sparks, or your slow cooker trips the electrics, stop using it and contact us before using it again.
Why is there steam or condensation around my slow cooker lid?
As the food cooks, some steam can escape around the lid. Steam can also collect as water droplets on the underside of the lid. If you’re only seeing steam or droplets from the lid and there are no other signs of a problem, you can carry on cooking.
Keep the lid in place while cooking. If you need to open it, use oven gloves and lift it away from your face so the steam escapes safely.
What if I’m not sure whether it’s steam or smoke?
Stop using the slow cooker. Switch it off and unplug it only if it’s safe to do so. Contact Morphy Richards UK Customer Support before using it again.
What should I do if my slow cooker smells burnt, sparks or trips the electrics?
Stop using it. Switch it off and unplug it only if it’s safe to do so. The same advice applies if you see smoke or scorch marks on the plug or cable.
Don’t switch the cooker back on, try it in another socket or open the base to check it. If the wall socket itself is damaged or scorched, stop using that socket and contact a qualified electrician.
How do I report a problem with my slow cooker?
Contact Morphy Richards UK Customer Support and tell us what you noticed and when it happened, such as at switch-on or partway through cooking.
Once the cooker has cooled and is safe to handle, include the model and serial numbers from the appliance’s rating label. You can describe any damage you can already see. If you can’t safely check the label, contact us anyway.
Please keep the cooker unplugged and available in case we need to inspect it, if it’s safe to do so. There’s no need to recreate the issue for a photo or video.