At Morphy Richards, we understand how frustrating it can be when a small appliance doesn’t work as expected. If your product is faulty, our digital-first return process ensures a fast, safe, and compliant solution under the Consumer Rights Act 2015.
This return process applies to appliances purchased directly from the official Morphy Richards website.
If you purchased your product from another retailer, please see the section below on purchases from third-party retailers.
Your Rights for Faulty Appliances
All products must be of satisfactory quality, fit for purpose, and as described. If your Morphy Richards appliance is faulty:
You may be entitled to a replacement or refund.
Repairs are not offered for small appliances, unlike larger appliances.
We make the return process clear and straightforward, whether the fault occurs within 30 days or after 30 days of purchase.
Returning a Faulty Appliance Within 30 Days
If your appliance develops a fault within 30 days of purchase:
Go to our Return Centre.
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Submit your request digitally, providing:
A detailed description of the fault
Images or videos of the issue
Follow the instructions to return the appliance or, in some cases, cut the cord and safely dispose of the item.
This ensures a fast and safe resolution while keeping the process compliant.
⚠️Important: Please wait for instructions from our team before taking any action. Following the wrong steps could delay your return or replacement.
Returning a Faulty Appliance After 30 Days
If your appliance develops a fault after 30 days:
Contact our Customer Support online.
Provide the fault details and any images or videos that may help us speed up the process.
Our team will assess your case and guide you on next steps, including replacement or refund.
We do not offer telephone returns. All requests must be submitted digitally to ensure we have the information needed to process your claim efficiently.
Additional Information
Returns are processed in accordance with our Terms of Sale.
Providing images or videos helps us speed up diagnosis and resolution.
The Return Centre is the quickest way to arrange a return within 30 days. After 30 days, our online Customer Support handles all claims.
This returns process applies to purchases made directly from morphy-richards.co.uk.
For products purchased from other retailers, different processes apply. See more information here.
At Morphy Richards, we are committed to providing a safe, digital-first return process for all faulty appliances, ensuring your rights are protected while resolving issues efficiently.