Proof of purchase helps us confirm where and when your Morphy Richards product was bought and establish the applicable warranty cover.
If you purchased from another retailer, you will need proof of purchase for a warranty claim. If you uploaded it during registration, our team can check the document already held on your record.
If you purchased directly from www.morphyrichards.co.uk, we hold a record of the sale. Provide your order number and the email address used for the order so we can locate your purchase.
What counts as proof of purchase?
Proof of purchase can include:
- A paper or digital retailer receipt.
- An invoice.
- An order confirmation email showing the purchase details.
The document should clearly identify:
- The retailer or seller.
- The product purchased.
- The purchase date.
- The order or transaction reference, where available.
If you send a photograph or scan, make sure the relevant details are readable and the document is not cropped in a way that removes purchase information.
I uploaded proof of purchase during registration. Do I need to send it again?
If you uploaded proof of purchase when registering, our team can check the document held on your registration record.
Tell us that you previously uploaded it and provide the email address used for registration, together with your product details.
We may ask for another copy if we cannot locate the document or if the uploaded image is incomplete or unreadable.
I registered without uploading proof of purchase. Can I still claim?
Yes. Uploading proof of purchase is optional during registration.
However, if you purchased from another retailer and did not upload proof of purchase, you will need to provide it when making a warranty claim.
Registration does not replace proof of purchase. Registration records the details submitted, while proof of purchase allows us to verify the purchase date and retailer.
What if I bought directly from morphyrichards.co.uk?
For purchases made directly from www.morphyrichards.co.uk, we hold a record of the sale.
When requesting support, provide:
- Your order number.
- The email address used for the order.
- Your model or product number.
You do not need to upload a separate retailer receipt for a direct website purchase. If we cannot locate the order, our team may ask for further details to help identify it.
Direct website purchases automatically qualify for their applicable extended warranty, without separate registration.
Is my warranty registration confirmation proof of purchase?
No. Your registration confirmation helps us establish your registered warranty cover, but it does not replace a receipt, invoice or order confirmation from the retailer.
For purchases from another retailer, keep both:
- Your proof of purchase.
- Your warranty registration confirmation, where applicable.
If your product was advertised with a specific longer warranty, also keep any packaging or product information showing that offer.
What if I have lost my proof of purchase?
Try the following steps:
- Search your email inbox for the retailer’s name, product name or order confirmation.
- Check your retailer account for order history and downloadable invoices.
- Look for a saved photograph or digital copy of the receipt.
- Contact the retailer and ask whether it can provide a replacement receipt or invoice.
If you purchased directly from www.morphyrichards.co.uk, contact us with the email address used for the order and any purchase details you have.
If you purchased from another retailer and cannot obtain proof of purchase, explain this to our team. We can advise you, but we may be unable to approve a warranty claim without evidence of the purchase.
Do I need proof of purchase to get troubleshooting advice?
You can access our Product Support and Troubleshooting guides without providing proof of purchase.
Our team can also help with general product queries and appropriate troubleshooting. Proof of purchase is needed to verify eligible retailer purchases when assessing a warranty claim, rather than simply to access support information.
How should I keep my documents?
Keep your purchase and warranty records for the full warranty period.
You can:
- Take a clear photograph of a paper receipt before it fades.
- Save invoices and order confirmations in an email folder.
- Keep a digital copy of your registration confirmation.
- Retain any information showing a different advertised warranty period.
Make sure saved documents remain readable and accessible.
Should I keep emails from Customer Support?
Yes. Keep your support emails and ticket reference so you can refer to advice already provided.
If our team requests further information, reply to the existing email conversation and attach the requested documents there. This helps keep your purchase information, evidence and troubleshooting history together.
You do not need to resend documents already supplied unless our team asks you to.
How do I submit my documents for a warranty claim?
Complete our online warranty support form and attach proof of purchase if it was not uploaded during registration.
Include your product details, a description of the issue and any troubleshooting already attempted. Provide your registration confirmation where applicable.
If you already have an open support request, reply to that conversation instead.
For the full process, read How to Make a Morphy Richards Warranty Claim.
Providing proof of purchase allows us to verify purchase details. Approval of a claim also depends on the applicable warranty terms and assessment of the reported issue.
Your warranty is additional to your statutory rights and does not affect them.