If you’ve changed your mind or need to return an item, this guide explains how to cancel or return a Morphy Richards order, including the steps to request a return and what happens next.
Before starting, we recommend reviewing our eligibility requirements:
👉 Return & Refund Eligibility | Morphy Richards UK
Cancelling an Order
You have the right to cancel your order within 14 days of receiving your goods, in line with UK consumer regulations and our Terms of Sale.
To cancel, you must notify us of your decision within this period and return the item in accordance with our returns process.
How to Request a Return or Refund
To start your return request:
Visit the Morphy Richards Returns Centre
Enter your order number and email address, then select Find Order
Choose the item(s) you wish to return and select a reason
Follow the on-screen steps to submit your request
Once submitted, your request will be reviewed by our team.
What Happens Next?
If approved, you’ll receive a prepaid returns label and return instructions by email
If there’s an issue with your request, our Customer Support team will contact you directly
Returned items are inspected upon arrival
Refund Timescales
Refunds are processed within 10 business days after the returned item has been inspected
Refunds are issued to the original payment method
You’ll receive an email confirmation once your refund has been processed
Important Information
Items must meet our return eligibility criteria
Returns sent without approval may be delayed or declined
Keep proof of postage until your refund is confirmed
For full eligibility details, visit:
👉 Return & Refund Eligibility | Morphy Richards UK
Summary
Cancel within 14 days of delivery
Return items within 30 days
Use the Returns Centre to submit your request
Refunds are processed after inspection
We’re here to make the process as straightforward as possible. If you need help at any stage, our Customer Support team is ready to assist.