How do I return an item?
If you need to return an item within 30 days of delivery, the easiest way is through our online Returns Centre:
Here’s what you need to know:
- Return window: You have up to 30 days from delivery to request a return.
- Condition & packaging: Items must be returned in their original condition, with all parts, manuals, and accessories included. We recommend using the original packaging if you still have it to keep the product safe in transit.
Just enter your order details and follow the instructions.
What happens after 30 days?
If your product develops a fault after the first 30 days, don’t worry — we’re here to help!
Troubleshooting first
- Many issues can be fixed quickly at home. Check our Troubleshooting Guides or contact our Customer Support team. We’ll always try to help you solve the problem before any returns or repairs are needed.
Purchases made directly from Morphy Richards
- Less than 12 months old: If bought directly from morphyrichards.co.uk, we’ll work with you to repair, replace, or refund the product if troubleshooting doesn’t solve it.
- Over 12 months old: As long as the product is still under warranty, we will handle it for you, always starting with troubleshooting to get your product working again.
Purchases from a retailer (less than 12 months old)
- We encourage you to check our Troubleshooting Guides or contact Customer Support team first, many issues can be resolved without a return.
- If troubleshooting doesn’t fix the problem, and your purchase is less than 12 months old, your contract is with the retailer. In this case, we will guide you on next steps, but you’ll need to arrange an exchange or refund directly with the retailer.
When will I receive my refund?
Once we receive and inspect your returned item, we aim to process your refund as quickly as possible, usually within 5–7 working days.
By law, refunds must be completed within 14 days of receiving the returned goods. In some cases, for example during busy periods, it may take a little longer, but we will always process it within the legal timeframe.
Refunds are returned to your original payment method. Klarna payments will be refunded directly to your Klarna account.
If there are any issues, delays, or discrepancies with your refund, we will contact you immediately to resolve them.
Who pays for return postage?
We aim to make returns as simple as possible:
- In most cases, we provide a prepaid return label to make sending items back easy.
- For change-of-mind returns, a return postage fee will be deducted from your refund. Alternatively, you can arrange your own return, but please contact us first so we can authorise it and make sure it’s sent to the correct address for processing.
- We do not offer collections for standard returns. For large or two-man delivery items, we can arrange collection, but a fee will apply for change-of-mind returns.
Can I exchange an item?
We don’t offer direct exchanges at the moment, but it’s easy to get the item you want:
- Return your original item (if eligible) for a refund.
- Place a new order for the product you’d like instead.
This way, you can choose the exact item, colour, or model you prefer, and we can ensure your refund is processed correctly.
My item was damaged or missing parts — what should I do?
We’re sorry your item arrived damaged or with missing parts, let’s get it sorted quickly!
- Damaged items: Contact us or go through our Returns Centre to arrange a return. Once received, we can provide a like-for-like replacement if you request it.
- Missing parts: Contact our Customer Support team with details of what’s missing, and we’ll make sure the parts are sent to you as soon as possible.
Tip: Keeping the original packaging and including photos of any damage can help us resolve the issue faster.