If you've returned a product purchased directly from Morphy Richards, your refund will be processed once the return has been received and assessed, subject to your statutory rights.
We aim to process eligible refunds within 14 days.
How Long Does a Refund Take After Returning an Item?
Once your returned product arrives at our returns centre, our team will check it against the applicable returns policy.
We aim to complete the refund process within 14 days.
If you've exercised your statutory right to cancel an online purchase, your refund must generally be issued within 14 days of us receiving the returned goods or receiving evidence that you've sent them back, whichever is earlier.
Once your refund has been issued, your bank or payment provider may need additional time to make the funds available.
How Can I Check the Progress of My Return?
If you've returned your parcel using an authorised return service:
- Check your return tracking information to see whether the parcel has been delivered.
- Keep your proof of postage or drop-off confirmation.
- Check your emails for updates about your return and refund.
- Allow time for your payment provider to display the refund after it has been issued.
If your parcel is still in transit, please continue monitoring its tracking information.
How Will I Receive My Refund?
Refunds are issued to the original payment method used when placing your order.
If you paid using Klarna, PayPal or another payment provider, the refund will be processed through the applicable payment arrangement where possible.
If the original payment method can no longer accept a refund, our team will advise on the appropriate alternative.
Will My Return Delivery Charges Be Refunded?
For change-of-mind returns, return delivery charges may apply according to the return method and the applicable policy.
If you arrange your own courier or postal service for a change-of-mind return, Morphy Richards will not reimburse those postage costs.
If your return concerns faulty, damaged or incorrect goods, different arrangements and statutory rights apply.
For more information, see Morphy Richards Returns & Refunds – Am I Eligible?.
What If My Refund Hasn't Arrived?
If your returned parcel has been delivered and you haven't received your refund within the applicable timeframe, please contact Morphy Richards Customer Support.
Please provide:
- Your Morphy Richards order number.
- The date your return was delivered.
- Your return tracking information, if available.
If you've already received confirmation that your refund was issued, please also check with your payment provider, as the funds may still be processing.
How Do I Start a Return?
If you haven't yet arranged your return, visit our Online Returns Centre.
This service is available for orders purchased directly from the Morphy Richards UK website.