Your safety is important to us. If a Morphy Richards product is identified as requiring a safety notice or recall, it's important to follow the instructions provided for the affected appliance.
This guide explains what product safety notices are, how to check whether your appliance is affected and what to do if you have a safety concern.
What Is a Product Safety Notice or Recall?
A product safety notice provides important information about a potential safety issue affecting a particular product.
Depending on the circumstances, a notice may include:
- The product name and model number.
- Serial numbers or batch information identifying affected appliances.
- Details of the safety concern.
- Instructions on whether to stop using the product.
- Any corrective action or support available.
Not every safety notice requires a product recall. The action required will depend on the specific issue.
How Can I Check Whether My Morphy Richards Appliance Is Affected?
If you've received a product safety notice or believe your appliance may be affected:
- Find your appliance's model number, usually located on its rating label.
- Check the serial number or batch details if these are requested in the notice.
- Compare these details with the affected products listed in the notice.
- Follow the instructions provided for your specific appliance.
A product having the same name or appearance as an affected model does not necessarily mean it is included in a recall. Always check the identifying details specified in the notice.
Where Can I Find Morphy Richards Product Safety Information?
You can view the product safety information published on our website:
Morphy Richards Product Safety Information
If you're looking for a particular product recall or cannot find the information you need, please contact our Customer Support team for assistance.
What Should I Do If My Appliance Is Subject to a Safety Notice?
Always follow the instructions contained in the notice.
If the notice instructs you to stop using your appliance:
- Switch it off and unplug it safely, where applicable.
- Do not use it again unless the notice confirms it is safe to do so.
- Do not attempt to repair or modify the appliance yourself.
- Follow the instructions for any corrective action or support arrangements.
Do not continue using an affected appliance simply because it appears to be working normally.
Should I Register My Morphy Richards Appliance?
We encourage you to register your appliance and keep your contact details up to date.
Product registration helps us maintain relevant product information and may assist with contacting customers about important product updates.
Register Your Morphy Richards Appliance
Registration does not replace the need to follow any safety notice that applies to your appliance.
What If I Have a Product Safety Concern?
If you're concerned about the safety of your Morphy Richards appliance, please stop using it until the concern has been assessed.
You can contact our Customer Support team with:
- Your appliance's model and serial number.
- The retailer and date of purchase.
- Proof of purchase, if available.
- Details of the safety concern or notice you've received.
- Relevant photographs, where safe to provide them.
Our team will review the information and advise on the appropriate next steps.
Important: If your appliance is smoking, sparking, overheating unexpectedly or showing signs of electrical damage, stop using it and unplug it safely. Do not attempt further operation or troubleshooting.