At Morphy Richards, we strive to ensure every customer is delighted with their product. If you need to return an item or request a refund, it’s important to know the eligibility requirements. This article walks you through our return and refund policy so you can enjoy a smooth, hassle-free experience.
Return Eligibility Criteria
To be eligible for a return and refund, the following must apply:
- Product must be purchased directly from Morphy Richards UK website
- You must notify us of your intention to cancel within 14 days of receiving your order
- The item must be returned within 30 days of delivery
- Item is unused, in original packaging and with all accessories
Non-Returnable Items
Some products are not eligible for return, including:
- Products purchased from alternative retailers (please contact the retailer directly)
- Products that have been used beyond what is necessary to inspect or test the item
(Items should be in the same condition as sold, with original packaging and accessories.)
Requesting a Return
To start your return or refund request:
- Visit the Morphy Richards Returns Centre.
- Enter your order number and email address, then select Find Order.
- Choose the items you wish to return and select the appropriate reason.
- Follow the on-screen steps and submit your request.
- Your request will be reviewed by our team, and if approved, you will receive a prepaid returns label and instructions.
- If there are any issues with your request, our customer care team will contact you directly.
Refund Process
- Refunds process within 10 business days after inspection
- Funds returned to original payment method
- You will receive an email notification when your refund is processed
Summary
Morphy Richards aims to make the return and refund process as seamless as possible. Ensure your item and circumstances meet our eligibility requirements. For further assistance or questions, our customer support team is here to guide you through every step, reflecting our commitment to practical, responsive service.