Returning a Morphy Richards product is straightforward, thanks to our customer-focused return policy. Whether you’re not satisfied with your new appliance, need an exchange, or want to understand your refund options, we’re here to help. This guide covers everything you need to know about returns, exchanges, and refunds for Morphy Richards products.
Understanding Our Return Policy
Morphy Richards offers a simple returns process for unused products purchased through our official website. Items can typically be returned within 30 days of delivery, provided they are in original condition and packaging. Exceptions may apply for certain products, such as accessories or custom orders.
Steps to Arrange a Return
- Communicate your decision to cancel within 14 days of taking delivery of your order.
- Locate your order number.
- Contact Morphy Richards customer support online or visit the Returns Centre.
- Provide product details and describe the reason for the return.
- Follow instructions for packaging and shipping your item safely.
Refunds and Processing Times
Once your returned product arrives and is inspected, Morphy Richards processes refunds promptly, usually within 10 working days. Refunds are made to your original payment method. If your return is due to a product fault, we also cover return shipping costs. Exchanges and replacements can be arranged for eligible products.
Contacting Morphy Richards Support
For any questions or assistance, contact our UK-based support team via the website, or email. Our experts can guide you through the returns process, troubleshoot issues, and recommend suitable Morphy Richards appliances for your needs. We pride ourselves on fast, friendly, and responsive service.
Summary and Next Steps
Morphy Richards is committed to making returns, exchanges, and refunds as smooth as possible. Always check your product’s eligibility and keep relevant documentation to hand. For full terms or further help, visit our website or contact support our team is always ready to help you get the best from your Morphy Richards product.