If your Morphy Richards HydroTouch Water Dispenser (130002) is not dispensing water, has slow flow, or is not working as expected, the issue is usually related to setup, filter condition, airlocks, or maintenance, rather than a fault with the appliance.
This guide will help you quickly identify and resolve the issue.
💧 HydroTouch Water Dispenser Not Dispensing Water
If no water is coming out:
- Ensure the water tank is filled above the minimum level
- Check the tank is correctly seated in the base
- Confirm the unit is plugged in and switched on
- Select the correct dispense option
- Allow time for water to travel through the system after refilling
💡 If a filter has just been installed, the system may take a few moments to prime.
🐢 HydroTouch Slow Water Flow or Intermittent Dispensing
If water is dispensing slowly or inconsistently:
- Check the filter is correctly installed and fully seated
- Ensure the filter is not blocked or exhausted
- Re-seat the water tank to remove trapped air
- Confirm the tank contains sufficient water
Most common cause:
A blocked, incorrectly fitted, or saturated filter
💧 HydroTouch Water Tastes or Smells Unusual
If water tastes or smells different:
- Replace the filter if it has been in use for an extended period
- Ensure new filters are fully rinsed before first use
- Empty and refill the tank with fresh water
- Clean the water tank regularly to prevent residue build-up
Water taste may also vary depending on your local supply.
⚙️ HydroTouch Filter Information & Compatibility (IMPORTANT)
The HydroTouch Water Dispenser is supplied with a filter for initial use only.
❗ Replacement filters
Morphy Richards does not supply replacement filters for this model.
However, compatible cartridges are widely available from retailers and supermarkets.
✔️ Compatible filter cartridges include:
- BRITA MAXTRA PRO cartridge
- LAICA Bi-Flux cartridge
These are commonly available online and in-store from:
- Supermarkets
- Online retailers
- Water filtration specialists
⚠️ Important:
- Only use compatible jug-style filter cartridges as specified in the manual
- Incorrect or poorly fitted filters may cause:
- Slow water flow
- Leaks
- Reduced performance
- Damage caused by incompatible filters is not covered under warranty
🌡 HydroTouch Water Temperature Not Working Properly
If water is not heating correctly:
- Ensure the correct temperature setting is selected
- Allow sufficient time for heating before dispensing
- Avoid repeated rapid dispensing cycles
⚡ HydroTouch Not Powering On
If the unit does not turn on:
- Check the power socket is working
- Ensure the plug is securely inserted
- Try an alternative socket
- Inspect the cable for visible damage
💧 HydroTouch Leaking or Dripping Water
If the unit is leaking:
- Ensure the tank is correctly positioned
- Check the filter is fully inserted
- Do not overfill the tank
- Inspect seals and seating areas for debris
🧼 Cleaning, Maintenance & Filter Care (IMPORTANT FOR PERFORMANCE)
Regular cleaning and correct filter care are essential for consistent performance.
Routine Cleaning
- Empty and rinse the tank regularly
- Refill with fresh water frequently (ideally daily)
- Wipe the exterior with a soft damp cloth
- Avoid harsh chemicals or abrasive cleaners
Filter Preparation
- Always rinse new filters thoroughly before first use
- After installing a new filter, discard the first few cycles of water
- Ensure the filter is fully and securely fitted
Incorrect preparation can result in slow flow or unusual taste.
Ongoing Maintenance
- Replace filters regularly depending on usage and water quality
- Check for debris or build-up in the tank
- If unused for a period, empty, rinse, and refill before use
❓ Frequently Asked Questions (SEO FAQ Section)
Why is my HydroTouch water dispenser not dispensing water?
This is usually caused by low water levels, incorrect filter installation, or the system not being fully primed after refilling.
Why is my HydroTouch water flow slow?
Slow flow is most commonly caused by a blocked or saturated filter, or trapped air in the system.
What filters are compatible with the HydroTouch dispenser?
Compatible jug-style filters include BRITA MAXTRA PRO cartridge and LAICA Bi-Flux cartridge.
Why does my water taste unusual?
This is usually due to an old filter, incorrect filter preparation, or the need to clean and refill the tank.
Does Morphy Richards supply replacement filters?
No, replacement filters are not supplied by Morphy Richards but compatible alternatives are widely available.
🛠 Still Need Help?
If the issue continues after following this guide, contact support with:
- Model number and serial number
- Proof of purchase
- Photos or short video of the issue
Contact Customer Support 👉🏻 Here