If your toaster is popping up too early, not browning evenly, or burning your bread, there are a few simple checks that usually resolve the issue.
Follow the troubleshooting steps below to restore perfect toasting performance.
1. Adjust the Browning Control Setting
The most common cause is the browning control dial setting.
If your toast is too light or popping up early, increase the browning setting slightly.
If your toast is too dark or burning, reduce the setting.
We recommend making small adjustments and testing with one slice to find your preferred setting.
2. Consider the Type and Thickness of Bread
Different breads toast differently.
Thick, dense bread (e.g. sourdough, farmhouse, seeded) may require a higher setting.
Thin slices or white bread will toast more quickly and require a lower setting.
Frozen bread should be toasted using the defrost function (if your model includes one).
If the bread is too thick, do not force the lever down, as this can affect performance and may damage the mechanism.
3. Ensure the Toaster Is Fully Cooled Between Cycles
If you toast multiple batches back-to-back, the internal elements remain hot.
This can cause:
Faster browning on subsequent cycles
Toast appearing darker than expected on the same setting
If this happens, reduce the browning setting slightly for additional batches.
4. Check for Crumb Build-Up
Excess crumbs can affect heat distribution and performance.
To clean your toaster safely:
Switch off and unplug the appliance.
Allow it to cool completely.
Remove and empty the crumb tray.
Gently shake the toaster upside down over a bin to remove loose crumbs.
Never insert metal objects into the slots.
Regular cleaning helps maintain consistent toasting results.
5. Make Sure the Lever Locks Properly
If the toaster pops up immediately after pushing the lever down:
Ensure the appliance is plugged in and switched on at the mains.
Check that the lever is pressed down fully.
Make sure the toaster is not in a power-saving or standby state (if applicable to your model).
Note: The lever will not lock down unless the toaster is connected to power.
6. Uneven Browning
If your bread is browning unevenly:
Try turning the slice around and toasting again briefly.
Check that the bread is centred in the slot.
Ensure the heating elements are clean and free from debris.
Experiencing a different issue? See our guide on 👉 Burning or Under-Toasting.
7. When to Contact Customer Support
If you have:
Adjusted the browning control
Tested with different bread types
Cleaned the crumb tray
Confirmed correct power supply
…and the toaster is still burning or under-toasting, please contact our Customer Support team with:
Your model number
Proof of purchase
A brief description of the issue
Photos if possible
This helps us resolve your query quickly and efficiently.
Helpful Tips for Best Toasting Results
Start on a medium setting and adjust gradually.
Avoid using very small pieces of bread that may not eject properly.
Never force oversized items into the slots.
Do not use the toaster for foods with toppings (e.g. buttered bread or cheese on toast).