Where is my order?
You can easily track your order here. Once dispatched, you’ll receive an email with your courier details and tracking link.
If you need more information, our full delivery terms and shipping policy can be found here.
How long does delivery take?
We aim to deliver your order within 2–3 working days.
How much does delivery cost?
- Free delivery is available on orders over £19.99*
- Large/heavy items requiring two-man delivery carry a £20 delivery fee
- Orders to Northern Ireland, Highlands, and Islands may be subject to a small surcharge – details here
- At this time, we do not offer next-day or international delivery
*Excluding two-man delivery items.
What should I do if my order hasn’t arrived?
Most orders arrive within 2–3 working days, but sometimes delays happen outside of our control.
- First, check your tracking link (sent via email) for the latest updates.
- If your tracking hasn’t moved for 10 days, please contact our Customer Support team here and we’ll be happy to help.
Can I change or cancel my order after it’s placed?
We process orders quickly, so changes aren’t always possible once it’s confirmed. If you need to make a change, contact us here as soon as possible and we’ll do our best to help.
Do you deliver to Northern Ireland, Highlands, or Islands?
Yes – we do deliver to these areas. However, some orders may take a little longer to arrive and a small delivery surcharge may apply. Full details are available here
Do you deliver outside the UK?
Unfortunately, we don’t currently offer international delivery. Our service is available within the UK only.
Will I receive all items together?
Most orders arrive in a single delivery, but if you’ve purchased multiple items they may be sent in separate parcels. If that happens, don’t worry – you’ll receive a separate tracking link for each parcel.
What happens if I’m not home when my order is delivered?
Once your order has been dispatched, you’ll receive tracking information from our courier. From there, you can manage your delivery preferences directly with the courier (for example, choosing a safe place, neighbour delivery, or arranging redelivery).
Please note:
- Couriers may, at their discretion, leave parcels in what they consider a “safe place” if no one is available at the address.
- If you’d prefer to set a safe place or alternative delivery option, we recommend updating your preferences via the courier’s tracking link as soon as possible.
- It is your responsibility to ensure that delivery instructions are kept up to date and suitable for your circumstances.
If you experience any issues with a delivery, please contact our Customer Support team and we’ll be happy to help.