If your Morphy Richards microwave turntable is not rotating, this is usually caused by positioning, debris, or normal operation depending on the programme.
Follow the steps below to identify and resolve the issue.
1. Check the Turntable Is Fitted Correctly
The turntable must be properly aligned to rotate.
- Remove the glass turntable and place it back securely
- Ensure it sits correctly on the centre spindle
- Check that it is level and not misaligned
2. Check the Roller Ring (Support Wheel)
The roller ring underneath the turntable allows it to rotate smoothly.
- Ensure the roller ring is in place and correctly positioned
- Check that the wheels move freely
- Remove any debris or food particles
3. Clean the Base of the Microwave
Food debris can prevent the turntable from rotating.
- Remove the turntable and roller ring
- Wipe the base with a soft, damp cloth
- Ensure the area is clean and dry before refitting
4. Check for Obstructions
Items inside the microwave can stop the turntable from moving.
- Make sure containers are not too large or touching the sides
- Avoid overfilling or placing items off-centre
5. Confirm the Programme Being Used
On some models or functions, the turntable may not rotate continuously.
- Check your user manual for programme-specific behaviour
- Certain defrost or low-power settings may rotate intermittently
6. Test the Microwave
To confirm whether the turntable is working:
- Place a cup of water in the centre
- Run the microwave on full power for 30–60 seconds
- Check if the turntable rotates during the cycle
7. Still Not Working?
If your microwave turntable is still not rotating, please contact us:
💡 Tips to Prevent Turntable Issues
- Clean the turntable and base regularly
- Avoid overloading the microwave
- Ensure the roller ring is always correctly positioned
- Use appropriately sized containers
MORPHY RICHARDS TIP:
Turntable issues are often caused by simple misalignment or debris — a quick clean and refit will usually resolve the problem.